Jeannina Kiser
Adairsville,GA
Summary
Friendly Receptionist/Hospitality Aid with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Professional and industrious professional bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support residents and facility goals. Well-versed in all aspects of administrative office support. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Successful record of managing inventory, motivating team members to boost productivity. Patient-focused with demonstrated experience providing compassionate and comprehensive care. Demonstrated ability to provide emotional support to patients and families.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist/Hospitality Aide
Morning Pointe Assisted Living
12.2021 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivates positive relationships with residents and family through professional demeanor and excellent interpersonal skills.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Keeps reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding residents and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific locations within the facility.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Enhanced guest satisfaction by providing personalized assistance and promptly addressing their concerns.
- Handled challenging situations with empathy and professionalism, resolving resident complaints satisfactorily.
- Reduced risks by maintaining clean and organized work environment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
PCA Personal Care Assistant
Elizabeth Masters & Joyce Masters
06.2014 - 04.2022
- Assisted patient with daily living activities, promoting independence and wellbeing.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
- Delivered high-quality care to one patient in hospital facility.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Improved patient comfort by providing compassionate and attentive care.
Hostess Trainer/Supervisor
Barnsley Resort
01.2017 - 03.2020
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Streamlined training process for new hostesses, reducing onboarding time significantly.
- Improved team communication by implementing a weekly meeting to address concerns and share updates.
- Developed training materials to standardize hostess procedures, ensuring consistency in service.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Collaborated with waitstaff to accommodate guest requests promptly, enhancing overall dining experience.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Conducted performance evaluations for hostess team members, offering constructive feedback for improvement where necessary.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
High School Diploma -
Adairsville High School
Adairsville, GA06.1986
Skills
- Administrative Support
- Clerical Support
- Data Entry
- Scheduling
- Project Coordination
- Security Awareness
- Customer and Client Relations
- Mail Handling
- Organization Skills
- Business Administration
- Documentation and Reporting
- Security Understanding
- Strategic Planning
- Professional Demeanor
- Verbal and Written Communication
- Office Administration
- Staff Management
- Multi-Line Telephone Operation
- Correspondence Distribution
- Meeting Preparation
- Data Inputting
- Tech-Savvy
- Customer/Client Relations
- Information Protection
- Time Management
- Service-Oriented Mindset
- Organizational Skills
- Basic Accounting
- Attention to Detail
- Excellent Communication
- Microsoft Office Proficiency
- Telephone Etiquette
- Confidentiality Maintenance
- Record Keeping
- Professionalism
- Interpersonal Skills
- Office Equipment Operation
- Conflict Resolution
- Multitasking Abilities
- Inventory Control
- Active Listening
- Calendar Management
- Typing Speed
- Customer Service
- Problem Solving
- Meeting Support
- Inventory Management
- Courteous and Professional
- Basic Math
- Relationship Building
- Records Maintenance
- Team Collaboration
- Bank Deposits
- Computer Proficiency
- Visitor and Customer Relations
- Payment Processing
- Project Management
Certification
CPR Certified
First Aid Certified
ServSafe Certified
Timeline
Receptionist/Hospitality Aide
Morning Pointe Assisted Living
12.2021 - Current
Hostess Trainer/Supervisor
Barnsley Resort
01.2017 - 03.2020
PCA Personal Care Assistant
Elizabeth Masters & Joyce Masters
06.2014 - 04.2022
High School Diploma -
Adairsville High School
CPR Certified
First Aid Certified
ServSafe Certified
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