Jeannine L. Hands
Grand Rapids
Summary
Dynamic and dedicated server/bartender with a strong work ethic and a passion for delivering exceptional customer experiences at Last Chance Tavern. Skilled in effective communication and responsible beverage service, I excel in multitasking and training new staff, ensuring a vibrant and organized dining atmosphere.
Overview
16
16
years of professional experience
Work History
Server/Bartender
Last Chance Tavern
Grand Rapids
01.2012 - 10.2024
- Prepared and served a variety of cocktails and beverages for customers.
- Delivered exceptional customer service in fast-paced tavern environment, enhancing guest satisfaction.
- Ensured timely delivery of food and beverages to tables.
- Maintained cleanliness and organization of dining areas.
- Collaborated with kitchen staff to coordinate orders effectively.
- Handled cash and processed payments accurately for transactions.
- Trained new servers on operational procedures and service standards, improving onboarding efficiency.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Reconciled cash drawer at end of each shift, ensuring accuracy of funds and accountability.
Server/Bartender
Aryana’s-Crowne Plaza Hotel
Grand Rapids
01.2014 - 01.2022
- Trained new hires in cash handling, tip declaration, and customer accommodation for hotel guests and restaurant patrons.
- Delivered exceptional customer service, contributing to guest satisfaction.
- Executed opening and closing duties by setting up dining area and restocking supplies efficiently.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained cleanliness and organization of dining areas.
- Followed health safety guidelines when preparing and serving food products.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Server/Bartender
Cascade Roadhouse
Cascade
01.2009 - 01.2014
- Delivered exceptional customer service, enhancing guest satisfaction in fast-paced tavern environment.
- Coordinated timely delivery of food and beverages, improving overall dining experience.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Trained new servers on operational procedures and service standards, ensuring consistent service quality.
- Maintained cleanliness and organization of dining areas.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Followed health safety guidelines when preparing and serving food products.
Education
Certification - Alcohol/Food Safety
TIPS/ServSafe
Online01-2024
Certificate - Cosmetology
Craig's Cosmetology
Lansing, Michigan01-1982
High School Diploma -
Grand Ledge High School
Grand Ledge, Michigan06-1981
Skills
- Responsible beverage service
- Suggestive selling
- Point of sale operation
- Staff training
- Attention to detail
- Multitasking and organization
- Team member support
- Effective communication
- Positive guest interactions
- Strong work ethic
References
- Jim Lareau, Owner/Professional Billiards Instructor, Break Shot Billiards, (616) 633-5909, Grand Rapids, MI
- Sara Buurma, Realtor, Five Star Real Estate, (616) 644-8569, Grand Rapids, MI
- Erin Carpenter, School Social Worker, Grand Rapids Public Schools, (616) 308-7611, Grand Rapids, MI
- Jeff Kinninger, Jr. ROTC Leader, Grand Rapids Public Schools, (616) 450-1636, Grand Rapids, MI
Timeline
Server/Bartender
Aryana’s-Crowne Plaza Hotel
01.2014 - 01.2022
Server/Bartender
Last Chance Tavern
01.2012 - 10.2024
Server/Bartender
Cascade Roadhouse
01.2009 - 01.2014
Certification - Alcohol/Food Safety
TIPS/ServSafe
Certificate - Cosmetology
Craig's Cosmetology
High School Diploma -
Grand Ledge High School