Summary
Overview
Work History
Education
Skills
Accomplishments
Employee of the month
Timeline
Hi, I’m

Jeannine Mossett

Sierra Vista,AZ
Jeannine Mossett

Summary

Dynamic and results-driven professional with extensive experience in customer service and cash handling at SUBWAY® Restaurants. Proven ability to train staff and enhance customer satisfaction through exceptional service. Skilled in POS system operation and conflict resolution, consistently achieving high customer ratings and fostering loyalty.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

15
years of professional experience

Work History

SUBWAY®Restaurants

SR Sandwich Artist
09.2023 - Current

Job overview

  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Greeted guests, promoted specials, and took orders.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Kept workplace clean and organized in line with restaurant policies.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Accurately operated cash register to process customer payments.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Brewed coffee and tea and changed out drink station syrups.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.

Safeway

Personal Shopper
12.2024 - 01.2025

Job overview

  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked productively with customers to meet order requirements and service expectations.
  • Tracked substitutions and informed customers of changes.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.

Michaels Craft Store

Retail Sales Associate
07.2024 - 12.2024

Job overview

  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Panda Express

Crew Member
08.2021 - 12.2023

Job overview

  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Worked front counter, drive-thru and other areas.
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with team members to complete orders.
  • Became familiar with products to answer questions and make suggestions.

Uber, Lyft

Independent Contractor
10.2018 - 11.2023

Job overview

  • Consulted with customers to assess needs and propose optimal solutions.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Responded to passenger concerns and complaints politely and professionally.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Followed company guidelines and policies when interacting with passengers.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.

Tiki Hut Frozen Yogurt

Cashier
10.2018 - 07.2019

Job overview

  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.

Vons

Fresh Cut Clerk/Cashier/Deli Clerk
07.2016 - 11.2017

Job overview

  • Cleaned and sanitized equipment used for service or stocking food service products.
  • Prepared deli cases by placing products in fresh pans and rotating products.
  • Received inventory and verified receipt of ordered products.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Sorted and packaged produce items to prepare for shipments.
  • Inspected produce to update and adjust pricing information.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Learned other teammates' work tasks to train as backup.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Prepared salads, soups and sandwiches for customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Accurately operated cash register to process customer payments.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Dennys Corp

Server
08.2010 - 07.2014

Job overview

  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Increased sales significantly by upselling higher-end products to customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

Bakersfield Adult School
Bakersfield, CA

from General
06-2001

Skills

  • Quality assurance
  • Cash handling experience
  • Staff training and development
  • Safe food handling
  • Cash register operation
  • Team building
  • Promotional event coordination
  • Strong leadership skills
  • Conflict resolution techniques
  • Hospitality and accommodation
  • Efficient time management
  • Exceptional customer service
  • Multitasking and prioritizing
  • POS system expertise
  • Willingness to learn
  • POS system use
  • Sandwich artistry
  • Money handling
  • POS system operation
  • Performance improvement

Accomplishments

  • Commended by management for increasing reward and credit card customers.
  • Recognized by management for delivering excellent customer service.
  • Gained repeated assertions of positive feedback
  • Recognized by management for great customer feedback.
  • Achieved

Employee of the month

I was awarded The Ace Award at Michael's as well as employee of the month. I obtained over 20 credit card applications making myself the second leasing TM in CC Apps.

Timeline

Personal Shopper

Safeway
12.2024 - 01.2025

Retail Sales Associate

Michaels Craft Store
07.2024 - 12.2024

SR Sandwich Artist

SUBWAY®Restaurants
09.2023 - Current

Crew Member

Panda Express
08.2021 - 12.2023

Independent Contractor

Uber, Lyft
10.2018 - 11.2023

Cashier

Tiki Hut Frozen Yogurt
10.2018 - 07.2019

Fresh Cut Clerk/Cashier/Deli Clerk

Vons
07.2016 - 11.2017

Server

Dennys Corp
08.2010 - 07.2014

Bakersfield Adult School

from General

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