Jeannine Santiago
Midway Park
Summary
Detail-oriented customer service leader with a track record of enhancing customer satisfaction. Known for exceptional communication skills and a commitment of positive energy environment.
Overview
27
27
years of professional experience
Work History
Customer Service Leader / Office
Food Lion
Jacksonville, NC
07.2024 - Current
- Managed customer inquiries and resolved issues efficiently, enhancing overall satisfaction.
- Trained new team members on service protocols and product knowledge to improve service quality.
- Coordinated daily operations, ensuring compliance with company policies and standards.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Coached new team members on service techniques.
- Greeted customers and listened closely to problems described to determine solutions.
- Took cash and credit card payments in person,
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Promoted a positive work environment that encouraged open communication between team members, leading to higher levels of employee engagement.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent record-keeping practices.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Process Western Union and Money Order Transactions daily.
- Order change and Lottery weekly.
- Made bank deposits as needed.
Office Assistant
Dance Theatre Of Jacksonville
Jacksonville, NC
08.2019 - 05.2024
- Managed daily office operations, ensuring efficiency and organization.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Processed and recorded customers payments.
- Janitorial duties
Owner/Operator
Bailey‘s Tavern
Jacksonville, NC
12.2011 - 07.2017
- Managed daily operations, ensuring efficient workflow and exceptional customer service.
- Established vendor relationships for timely supply procurement at competitive rates.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Obtained necessary permits and licenses to operate.
- Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
- Managed payroll, daily deposits, and cost controls.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Mixologist
Owner/Operator
Jeff’s Automotive Repair
Jacksonville, NC
02.1999 - 12.2013
- Managed daily business operations, ensuring compliance with regulatory standards and quality control measures.
- Established vendor relationships, negotiating contracts that improved service delivery and reduced expenses.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
- Monitored staff performance, providing final-say assessment over inquiries.
- Daily Bookkeeping , invoicing, and scheduling .
- Payroll and deposits
- Ordering parts & invetory
Education
High School Diploma -
Grayling High
Grayling, MISkills
- Customer service excellence
- Cash handling
- Customer relations
- Team management
- Payment processing
- Interpersonal communications
- Sales
- Inbound call answering
- Organization and recordkeeping
- Teamwork
- Customer service
- Attention to detail
Accomplishments
Maintained a 100% attendance and punctuality over a two-year period. Ensuring consistent shift coverage and operational efficiency.
Awards
Major community impact and sales milestone:
Awarded Top Seller for the Food Lion Feeds box campaign, driving store-wide sales of over 400 pre-packaged food boxes to support local families facing food insecurity.
Languages
English
Timeline
Customer Service Leader / Office
Food Lion
07.2024 - Current
Office Assistant
Dance Theatre Of Jacksonville
08.2019 - 05.2024
Owner/Operator
Bailey‘s Tavern
12.2011 - 07.2017
Owner/Operator
Jeff’s Automotive Repair
02.1999 - 12.2013
High School Diploma -
Grayling High