Jeannine Thompson
Elizabeth,NJ
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
17
17
years of professional experience
Work History
Teamlead
Walmart
07.2006 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Held daily team meetings to inform team members on company news and updates.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
High School Diploma -
James Madison High School
Norcross, GA05.2002
Skills
- People Management
- Giving Constructive Feedback
- Leading Team Meetings
- Coaching and Mentoring
- Leadership
- Daily Workflow Improvement
- Integrity Reviews
- Overseeing Daily Activities
- Safety
- Shift Checklists
- Orientation and Onboarding
- Verbal and Written Communication
- Work Planning and Prioritization
- Effective Customer Service
- Performance Evaluations
- Employee Recognition
- Teamwork and Collaboration
- Safety Processes
- Monthly Inventory
- Job Assignments
- Evaluating Employee Work
Timeline
Teamlead
Walmart
07.2006 - Current
High School Diploma -
James Madison High School
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