Jeannita Lofton
Naugatuck,CT
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Contract Administration Analyst
Campbells
03.2020 - Current
- Liaison between customer and procurement forecasting utilization of commodities and cost
- Collaborate with procurement management to drive continuous improvement to systems and processes, including the development/refinement of automations, reporting and dashboarding to track key metrics
- Maintained accurate records of all data collected during analysis processes
- Identified opportunities for process improvements across the organization
- Implemented strategies to streamline operations for various software including Winshuttle or BOTs to project accurate financial reporting
- Displayed strong telephone etiquette, effectively handling difficult calls
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget
- Analyzed key performance indicators to identify effective strategies
- Monitored operations and data analytics to measure health metrics
- Engaged with upstream and downstream teams to understand end to end impacts and results of current and potential changes to processes
- Collaborated with cross-functional teams on projects related to analytics initiatives
- Coordinate and facilitate trainings to On-Board Buyers
- Promptly and efficiently identified customer needs via phone call and/or correspondence
- Communicated and Collaborated with the Contract Admin Team and Leadership about processes and feedback from other stakeholders.
Central Promotions Coordinator
Pepperidge Farm
09.2005 - 03.2020
- Analyze promotional deal data in SAP to inform financial forecasts and strategy
- Process and scrutinize credit memos, SDA rebates, and check requests for National, Southwest, and Northeast regions, flagging discrepancies
- Liaise with Account Representatives to gain deeper understanding of account performance and financial trends
- Maintain precise records of deal changes, assessing potential financial impacts
- Develop comprehensive weekly scorecards with key financial metrics to measure progress and identify areas for optimization
- Proactively manage account plans, adjusting assignments and plan names to maximize financial outcomes
- Troubleshoot promotions Analytical/Problem Solving.
Call Center Manager
Tech Depot
11.1999 - 06.2005
- Provide proactive sales support to (Business, Government and Education) sales force
- Maintain claims received, denied and/or questioned
- Identified problems in timely manner, responsive and proficient
- Order entry/problem order resolution
- Process credits and refunds
- Generate customer correspondence for Business, Education and Government customers
- Issue RMA’s in accordance w/company policy
- Trusted with highly confidential customer information
- Trained newly hired employees
- Process new or replacement orders
- Point of contact for irate customer support
- Answer multiple calls (80-120) per day.
Education
Executive Assistant Certificate -
Gibbs College
Norwalk, CTBachelor’s Degree -
Southern New Hampshire University
06.2024
Diploma -
Briggs High School
Norwalk, CT01.1995
Skills
- Microsoft Word
- Excel
- Access
- Data Processing
- Strategic Planning
- Power Point
- Envision
- Lotus
- SAP
- KPI analysis
- System Analysis
- Audit Support
- Root Cause Analysis
- Finance
- Business Operations Analysis
Phone
(203) 632-8056, (203) 451-3945
Timeline
Contract Administration Analyst
Campbells
03.2020 - Current
Central Promotions Coordinator
Pepperidge Farm
09.2005 - 03.2020
Call Center Manager
Tech Depot
11.1999 - 06.2005
Executive Assistant Certificate -
Gibbs College
Bachelor’s Degree -
Southern New Hampshire University
Diploma -
Briggs High School
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