JeanPaul Garcia
Northbrook,IL
Summary
Proven expertise in equipment repair and customer service, demonstrated through successful roles such as Repair Technician at Southern Carlson. Skilled in technical diagnosis and fostering client relationships, I consistently exceed repair quality standards and sales goals, enhancing operational efficiency and client satisfaction. Astute in performing regular upgrades, troubleshooting system failures and repairing equipment. Excellent problem-solving and analytical skills to manage several different tasks at once.
Overview
12
12
years of professional experience
Work History
Repair Technician
Southern Carlson
06.2023 - Current
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Completed all repair and maintenance activities promptly and to high quality standards.
- Communicated effectively with manufacturers regarding warranty claims, replacement parts orders, or technical support inquiries as needed.
- Maintained and built new client and vendor relationships while reaching sales goals, and providing outstanding customer service.
Landscaping Supervisor
Commercial Services
02.2020 - 06.2023
- Supervised a team of landscapers, ensuring efficient work completion and adherence to safety protocols.
- Established effective communication channels within the team, promoting collaboration and smooth project execution.
- Streamlined workflow processes for better team productivity and project outcomes.
- Spearheaded creative problem-solving efforts when faced with unique site challenges or constraints that arose during projects' durations.
- Improved client satisfaction by providing exceptional customer service and addressing specific landscaping needs.
Installation Technician
Gold Rush Gaming
01.2019 - 01.2020
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Installed and configured new equipment and systems according to company standards.
- Established and maintained effective working relationships with vendors and contractors to support operations.
Pawn Broker
Alexander's Jewelry And Loan
10.2012 - 01.2019
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on high value items after closely inspecting item values, collecting payments or tangible property as collateral.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
Education
Computer And Information Sciences
Coursera
Northbrook01.2022
High School Diploma -
Glenbrook North High School
Northbrook, IL06.2010
Skills
- Customer Service
- Mechanical skills
- Safety Requirements
- Equipment Repair
- Network configuration
- Electrical Troubleshooting
- System Testing
- Technical diagnosis
- Software Installation
- Component Replacement
- Diagnostic Testing
- Safety Management
- Equipment Installation
Timeline
Repair Technician
Southern Carlson
06.2023 - Current
Landscaping Supervisor
Commercial Services
02.2020 - 06.2023
Installation Technician
Gold Rush Gaming
01.2019 - 01.2020
Pawn Broker
Alexander's Jewelry And Loan
10.2012 - 01.2019
Computer And Information Sciences
Coursera
High School Diploma -
Glenbrook North High School
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