Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jean Paul Rivera

Central Islip,NY

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with adiverse range of stakeholders in dynamic, fast-paced settings.

Overview

3
3
years of professional experience

Work History

Sales Floor Associate

Guess
11.2022 - Current
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Hostess, Busser

Havannah Central
06.2022 - 11.2022
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Trained new staff in bussing and cleaning procedures.
  • Resolved and escalated customer issues quickly to uphold strong customer relations standards.
  • Improved customer satisfaction rates by answering customers' questions and resolving issues.
  • Used cash registers and credit card machines to cash out customers.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.

Sales Floor Team Leader

HomeGoods
07.2021 - 08.2022
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Taught salespeople to close deals and improve sales performance to increase revenue for company.
  • Demonstrated product and answered questions for prospective customers.
  • Assisted customers with home items selection through carefully curated questions.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.

Coaching Tutor

Boys Club Of New York
09.2018 - 06.2020
  • Motivated athletes from ages 7 to 14 to become stronger, more agile and more effective through training habits and proper nutrition.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
  • Enforced discipline both on and off-field to lead team with highest personal standards.
  • Taught players how to run specific game plays in order to build cohesive, structured team.
  • Supervised academic progress of student-athletes and scheduled tutoring services when needed.

Education

Associate Degree - Business And Liberal Arts And Science

SUNY Farmingdale
Farmingdale, NY
08.2025

High School Diploma -

Uniondale High School
Uniondale, NY
06.2020

High School Diploma -

Grover Cleveland High School
Ridgewood, NY

Skills

  • Loss Prevention Goals Monitoring
  • Shrinkage Control
  • Continuous Development
  • Sales Expertise
  • Verbal and Written Communication
  • Quick learner

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Floor Associate

Guess
11.2022 - Current

Hostess, Busser

Havannah Central
06.2022 - 11.2022

Sales Floor Team Leader

HomeGoods
07.2021 - 08.2022

Coaching Tutor

Boys Club Of New York
09.2018 - 06.2020

Associate Degree - Business And Liberal Arts And Science

SUNY Farmingdale

High School Diploma -

Uniondale High School

High School Diploma -

Grover Cleveland High School

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Jean Paul Rivera