Jean Paul Rocha Cardona
Cordova,USA
Summary
I am a mature, positive and hardworking individual, who always strives to achieve the highest standard possible, at any given task. I have strong technical skills as well as excellent interpersonal skills, enabling me to interact with a wide range of clients. I am eager to be challenged in order to grow and further improve my skills. Dynamic leader with a proven track record of driving cross-functional teams towards success. Skilled in strategic planning, relationship-building, and fostering a positive work culture. Ready to lead with vision and passion.
Overview
7
7
years of professional experience
Work History
Bilingual Client Services Representative
TCS
Cordova, TN
08.2024 - Current
- Managed client inquiries and resolved issues to enhance customer satisfaction.
- Facilitated communication between departments to streamline service delivery processes.
- Trained junior staff on best practices for client interaction and support techniques.
- Implemented feedback mechanisms to improve service quality and efficiency.
- Led initiatives to enhance digital tools for better client engagement and service tracking.
Front office Supervisor
Sheraton
Memphis, TN
05.2023 - 12.2025
- Supervised front desk operations, ensuring smooth check-ins and exceptional guest service.
- Trained and coached front office staff on guest service standards and procedures.
- Managed room inventory and reservations, maximizing occupancy and revenue.
- Handled guest complaints and resolved issues in a timely and professional manner.
Sales Supervisor
Sutherland
Bogota, Colombia
08.2021 - 08.2022
- Led team to exceed sales goals by implementing effective strategies and initiatives.
- Trained and mentored sales staff to maximize productivity and achieve targets.
Technical Support Tier 1-2
Sutherland
Bogota, Colombia
07.2019 - 08.2022
- Bilingual Customer Service and Sales agent in Google Campaign communicating with the customers in an empathic way offering them the most optimal way to solve their inquiries.
- Deep Knowledge: DNS management – Email Setup – Storage
- Cloud information and all Google Apps (Sheets, Drive, Gmail, Calendar, Sites, Slides Etc..)
- Optimize accounts by offering the best edition to the clients based on their needs.
- Provided timely and efficient technical support for software and hardware issues.
- Communicated effectively with clients to diagnose issues and provide technical assistance.
Education
High School Diploma -
Maria Auxiliadora
Bogota, Colombia01.2013
Skills
- Customer service
- Organization
- Multitasking
- Problem-solving
- Team Leadership
- Time Management
- Troubleshooting
- Database management
- Friendly, positive attitude
- Teamwork and collaboration
Languages
English - Advanced
Spanish - Native
Timeline
Bilingual Client Services Representative
TCS
08.2024 - Current
Front office Supervisor
Sheraton
05.2023 - 12.2025
Sales Supervisor
Sutherland
08.2021 - 08.2022
Technical Support Tier 1-2
Sutherland
07.2019 - 08.2022
High School Diploma -
Maria Auxiliadora