Jean Pierre Kacou

• Investigate transactions that customers deem fraudulent, and resolve disputes filed by customers regarding unauthorized transactions conducted using customers' debit card
• Review customers' claim to establish their veracity
• Take appropriate decisions with regards to customers' claim and ensure quality decisions that avoid customer dissatisfaction and financial loss to the bank
• Communicate with customers on phone for more information if necessary
• Take appropriate financial action to ensure that the General Ledger is balanced
• Submit a dispute to merchant on behalf of customers
• Analyze documents provided by merchants and finalize customers claim based on findings.

• Worked as the point of contact between the bank and customers, and ensured customer satisfaction by meeting customers' needs with a variety of financial services
• Opening bank accounts for corporate and individuals
• Serving as customer service representative
• Assisting customer in the clearance of cheques
• Assisting customer with loan facilities
• Performing financial analysis of customers' financial statement to confirm their credit worthiness.

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• Performed maintenance and upgrades to existing computer systems as needed.
• created and configured user accounts.
• Linked new computers to the domain and applied log in restriction
• Maintained inventory of all technology assets within the organization's network infrastructure.
• Implemented security measures such as antivirus software installation and firewall configuration.
• Assisted the main information security team to conduct vulnerability management
• Monitored users' activities to ensure that only authorized users have access to the company's computers and also detect abnormal user behavior