JEAN RICHARD BALAMOU
Nome,AK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Call Center Agent
PCCI (Premium Call Center International, Orange Guinea)
Conakry,Guinea
09.2023 - 12.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Managed call volumes effectively while maintaining service quality standards.
- Documented customer interactions accurately in CRM systems for record-keeping.
- Collaborated with team members to enhance overall customer experience.
- Participated in training sessions to improve communication and problem-solving skills.
- Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
- Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
Engineering Internship
DINA SARL, Design Office
Conakry, Guinea
06.2020 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Nightclub Manager
Discretion Nightclub
Conakry, Guinea
03.2017 - 02.2020
- Managed nightly operations, ensuring seamless service and guest satisfaction.
- Oversaw staff scheduling, optimizing shifts to meet peak demands.
- Developed and implemented promotional strategies to enhance customer engagement.
- Trained and mentored team members on service excellence and operational procedures.
- Monitored inventory levels, coordinating with suppliers for timely restocking.
- Analyzed customer feedback to identify areas for improvement in services offered.
- Led team meetings to align goals and enhance communication among staff members.
- Coordinated supply orders, storage and distribution for program.
Laborer
Renovation of the Mohamed V Palace, Guinea
Conakry, Guinea
05.2016 - 02.2017
- Assisted in demolition and renovation tasks, ensuring adherence to safety protocols.
- Operated tools and machinery for construction projects, maintaining quality standards throughout processes.
- Collaborated with team members to complete projects efficiently within designated timelines.
- Conducted site clean-up and organization, promoting a safe and productive work environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
Bachelor of Science - Conakry
General Lansana Conte, Lambanyi
Conakry-Guinea07.2018
High School Diploma -
Bethlehem
N'zerekore, Guinea07.2013
Skills
- site design and organization
- ability to ensure compliance with contractors' technical and financial constraints
- Adaptability to constraints and changing situations
- Software navigation
- sens of creativity
- Effective management of execution deadlines
- Work team management
- Committed to teamwork
Accomplishments
- Designed roofing plans
- Assisted in the construction of a 10-story building
- Participated in coordinating the laborers work team
- Calculated infrastructure costs
- Used Windows, world, Excel, Autocad and Archicad
Languages
French
Full Professional
English
Limited Working
kpèlè
Full Professional
Malinka
Full Professional
Soussou
Professional Working
kissi
Limited Working
Timeline
Customer Service Call Center Agent
PCCI (Premium Call Center International, Orange Guinea)
09.2023 - 12.2023
Engineering Internship
DINA SARL, Design Office
06.2020 - 07.2021
Nightclub Manager
Discretion Nightclub
03.2017 - 02.2020
Laborer
Renovation of the Mohamed V Palace, Guinea
05.2016 - 02.2017
Bachelor of Science - Conakry
General Lansana Conte, Lambanyi
High School Diploma -
Bethlehem