Jean Robert Louis
Lake Worth,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Agero
06.2021 - 07.2024
- Researched product and issue resolution tactics to address customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Certified Medical Interpreter
Lionbridge
02.2019 - 11.2021
- Enhanced patient-provider communication by accurately interpreting medical terminology and concepts.
- Supported healthcare teams in establishing rapport with diverse patient populations through empathetic linguistic assistance.
- Assisted non-English speaking families in navigating complex healthcare systems by providing interpretation support during hospital admissions and discharge processes.
Customer Service Representative
TELEPERFORMANCE USA, AT&T and DTV
03.2015 - 01.2018
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Green Springs High School
3555 NW 7th St, Miami, FL 33125 09.2005 - 05.2009
Skills
- Technical Troubleshooting
- Desktop support
- Multi tasking
- Problem-solving abilities
- Complaint resolution
- Customer satisfaction measurement
Languages
French
English
Spanish
haitian creol
Native or Bilingual
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
Agero
06.2021 - 07.2024
Certified Medical Interpreter
Lionbridge
02.2019 - 11.2021
Customer Service Representative
TELEPERFORMANCE USA, AT&T and DTV
03.2015 - 01.2018
High School Diploma -
Green Springs High School
09.2005 - 05.2009
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