Jebediah Reeves
Wauseon,OH
Summary
Dynamic customer service professional with a proven track record at H&R Block, excelling in payment processing and de-escalation techniques. Recognized for enhancing customer satisfaction through empathetic communication and consistently surpassing performance standards. Skilled in quality assurance, fostering a positive environment, and driving operational improvements.
Overview
8
8
years of professional experience
Work History
Customer Service Professional
H&r Block
01.2025 - 04.2025
- Showcased dedication and commitment by working from seven diverse office locations.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Standards surpassed consistently with recognition received from management.
- Enhanced customer service standards through continual education on company offerings.
School Crossing Guard
Police Department
08.2023 - 12.2024
- Successfully managed and resolved conflicts arising from unpredictable situations throughout daily responsibilities.
- Adjusted guarding strategies to ensure optimal student protection in all scenarios.
Parks Maintenance Worker
Parks and Recreation Department
07.2023 - 11.2024
- Operated a variety of tools and machinery for tasks like mowing lawns, trimming trees, repairing fences, painting picnic tables, fixing broken sprinklers resulting in well-maintained parks'' grounds.
- Increased community engagement through participation in events like volunteer clean-ups and educational workshops.
Assistant Manager
All About Health
11.2023 - 04.2024
- Oversaw daily operations, ensuring high performance standards.
- Enhanced customer experience by maintaining a well-organized, clean, and safe store atmosphere.
- Created a positive workplace through effective relationship building.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cleaning Crew Leader
Wauseon Machine and Manufacturing
08.2017 - 03.2020
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Developed and executed methods for improvement based on business requirements.
- Prepared thorough and detailed health and safety risk assessments mitigating workplace hazards.
Education
Diploma - General Studies
Wauseon High School
Wauseon, OH05.2020
Skills
- Customer service excellence
- Payment processing
- De-escalation techniques
- Quality assurance
Gaps in Work History
- I would love to explain the gaps in my work history during an interview.
- I did not include several positions in the interest of keeping resume brief and relative.
Timeline
Customer Service Professional
H&r Block
01.2025 - 04.2025
Assistant Manager
All About Health
11.2023 - 04.2024
School Crossing Guard
Police Department
08.2023 - 12.2024
Parks Maintenance Worker
Parks and Recreation Department
07.2023 - 11.2024
Cleaning Crew Leader
Wauseon Machine and Manufacturing
08.2017 - 03.2020
Diploma - General Studies
Wauseon High School
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