Je'Brai Thomas
Summary
Assist in providing client services within wide variety of fields, with strong foundation in psychology, rehabilitation and social work, including support for families. Skilled in assisting clients by identifying and obtaining available benefits and social and community services. Support social workers in developing, organizing and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Client Specialist
Anuvia
12.2023 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Streamlined processes for improved efficiency, implementing new systems for better client management.
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
- Collaborated with cross-functional teams to deliver exceptional client services and meet project deadlines.
- Coordinated client onboarding processes, ensuring smooth transitions and minimizing disruptions.
- Assisted in developing comprehensive project plans, outlining key milestones and deliverables required per client expectations set forth from inception till completion stages respectively encountered along process flow adopted henceforth within operational context governing said undertakings performed under given framework established internally for such purposes intended therefor.
Bus Driver
CMS schools
01.2015 - 06.2023
- Helping students as well as answering all passenger inquiries
- Follow traffic laws and successfully transport students in a safe manner.
Driver
Southminster Retirement Community
07.2021 - 08.2022
- Driving seniors to and from appointments and entertainment activities.
Document Specialist
Epiq
01.2018 - 08.2022
- Manage office documents
- Primary responsibilities include organizing an archiving system, retrieving documents upon request, and outlining a long-term storage strategy.
Wal-Mart Associate
Walmart
07.2011 - 10.2021
- Processing payments, applying discounts, scanning items, maintaining cash registers, answering customer inquiries, implementing store policies.
Dump Truck Operator
JK Logistics
02.2019 - 07.2021
- Operating dump trucks.
Inbound Call Center Representative
Humana
01.2018 - 06.2020
- Answering incoming calls and responding to customer's emails
- Managing and resolving customer complaints
- Selling products and placing customer orders in the computer system
- Identifying and escalating issues to supervisors
- Providing product and service information to customers.
Education
High school diploma -
Phillip O Berry Academy Of Tec
Charlotte, NC06.2011
Skills
- Relationship building
- Active listening
- Goal setting
- Technical proficiency
- Attention to detail
- Exceptional communication
- Adaptability
- Customer service orientation
- Multitasking capabilities
- Performance tracking
- Client needs assessment
- Time management
Certification
- Class B CDL, Passenger Endorsement
- Commercial Driver's License (CDL), Class B, 07/2024, S (School bus), P (Passenger vehicles)
Personal Information
- Willing To Relocate: Anywhere
- Title: Customer service
Timeline
Client Specialist
Anuvia
12.2023 - Current
Driver
Southminster Retirement Community
07.2021 - 08.2022
Dump Truck Operator
JK Logistics
02.2019 - 07.2021
Document Specialist
Epiq
01.2018 - 08.2022
Inbound Call Center Representative
Humana
01.2018 - 06.2020
Bus Driver
CMS schools
01.2015 - 06.2023
Wal-Mart Associate
Walmart
07.2011 - 10.2021
High school diploma -
Phillip O Berry Academy Of Tec