Jecenta Ellis
Cleveland
Summary
Dedicated professional with extensive experience in client support, childcare, administrative operations, and community service. Skilled in organizing, planning, and problem-solving with a strong commitment to excellence. Proven ability to communicate effectively, lead teams, and deliver high-quality service in fast-paced environments. Certified in First Aid, CPR, and Communicable Disease Training.
Overview
18
18
years of professional experience
Work History
Client Help Specialist
Greater Cleveland Food Bank
03.2022 - Current
- Assist clients in accessing food assistance programs by providing personalized guidance and support
- Manage a high volume of inquiries via phone and email to connect clients with resources
- Maintain accurate client records and ensure compliance with organizational policies
- Collaborate with community partners to expand outreach and provide solutions to food insecurity
- Conduct intake assessments to determine eligibility for various assistance programs
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
Cash Logistics Processor
Brinks
11.2021 - 03.2022
- Processed and verified incoming and outgoing cash and valuables in a high-security environment
- Maintained accurate inventory records and reconciled discrepancies to ensure accountability
- Operated cash-counting equipment and prepared shipments for bank deposits
- Adhered to strict security protocols to safeguard assets and ensure operational integrity
In-Home Daycare Provider
Little Sprouts Daycare LLC
08.2015 - 09.2021
- Provided comprehensive care for children, including creating schedules, grooming, feeding, and maintaining a safe, clean environment
- Designed and implemented daily educational and developmental activities to prepare children for school entry
- Ensured compliance with ODJFS and Child Care Licensing regulations by maintaining accurate records
- Planned and served USDA-approved meals and snacks while developing weekly meal plans
- Communicated regularly with parents to address the needs of children and families
Director
Ebenezer Food Pantry
11.2006 - 01.2018
- Organized and managed monthly food distributions for families in need
- Prepared emergency food packages and maintained detailed statistical records
- Coordinated community outreach initiatives and managed Foodbank product inventory
Verification Specialist
Sterling BackCheck
08.2014 - 06.2015
- Conducted pre-employment screenings by verifying education, employment history, licenses, and certifications
- Maintained client standards by adhering to contractual agreements for timely and accurate reporting
- Utilized phone, email, and online databases to perform verifications effectively
HMIS Data Specialist
Frontline Services
09.2012 - 09.2014
- Coordinated with case managers to meet HMIS intake requirements and ensured data accuracy
- Verified, corrected, and entered participant information into a centralized database
- Conducted regular audits to maintain data integrity and compliance
Accounts Receivable Specialist
The Distillata Company
02.2012 - 09.2012
- Managed accounting ledgers by posting transactions and verifying financial information
- Resolved account discrepancies through investigation and communication with clients
- Prepared and mailed invoices, tracked payments, and managed delinquent accounts
Education
Cleveland State University
01.2006
Child Development Associate (CDA) Certification -
National Credentialing Program
05.2018
College Prep Diploma -
East High School
06.2000
Skills
- Proficient in Microsoft Word
- Proficient in PowerPoint
- Proficient in Outlook
- Exceptional organizational abilities
- Exceptional planning abilities
- Exceptional leadership abilities
- Strong written communication skills
- Strong oral communication skills
- Experienced in data entry
- Experienced in filing
- Experienced in administrative processes
Timeline
Client Help Specialist
Greater Cleveland Food Bank
03.2022 - Current
Cash Logistics Processor
Brinks
11.2021 - 03.2022
In-Home Daycare Provider
Little Sprouts Daycare LLC
08.2015 - 09.2021
Verification Specialist
Sterling BackCheck
08.2014 - 06.2015
HMIS Data Specialist
Frontline Services
09.2012 - 09.2014
Accounts Receivable Specialist
The Distillata Company
02.2012 - 09.2012
Director
Ebenezer Food Pantry
11.2006 - 01.2018
Child Development Associate (CDA) Certification -
National Credentialing Program
College Prep Diploma -
East High School
Cleveland State University
Similar Profiles
Ndricim HalilajNdricim Halilaj
Volunteer at Greater Cleveland Food BankVolunteer at Greater Cleveland Food Bank
Maggie KeiperMaggie Keiper
Volunteer at The Greater Cleveland Food BankVolunteer at The Greater Cleveland Food Bank
Riley MillsRiley Mills
Summer Intern at Greater Cleveland Food BankSummer Intern at Greater Cleveland Food Bank