Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyesha Richardson

Detroit,MI

Summary

I am a experienced Client Experience Specialist with a significant background in customer service and relationship management. Strengths are problem-solving, communication, and strategic planning to increase customer satisfaction levels.

Overview

10
10
years of professional experience

Work History

Client Experience Specialist

Rocket Mortgage
Detroit, US
07.2019 - Current
  • Processed mortgage payments and strategize on solutions
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Perform heavy duty inbound/outbound calls
  • Effectively and efficiently perform work in internal proprietary software and technology
  • Participate in regular training on programs of the company
  • Work efficiently to meet team and personal goals
  • Collaborated with other departments to ensure customer satisfaction goals were met.

Telephone Sales Representative

Associated Community Services
Southfield, US
02.2016 - 07.2019
  • Processed monetary donations
  • Verified and updated personal information
  • Provided details regarding various charities
  • Maintained and updated data
  • Conducted outbound sale campaigns for new charities and services
  • Developed new leads each day at or above quotas.
  • Followed up on sale leads through outbound calling.

Passenger Service Agent

Prospect Airport Services
Romulus, US
05.2015 - 11.2015
  • Ensured accurate documentation of passenger and baggage details
  • Oversaw minors awaiting parental pickup.
  • Facilitated the boarding process for senior and minor travelers.
  • Assisted minors and seniors with reservations, ticketing, and adjustments to the itinerary.
  • Demonstrated strong problem solving skills when dealing with difficult situations

Education

Sterile Processing Certificate

Oakland Community College
Southfield, MI
12-2024

High School Diploma -

Communication And Media Arts High School
Detroit, MI
06.2010

Skills

  • Proficient in Microsoft Word
  • CRM software
  • Teamwork skills
  • Medical terminology
  • Communication Skills
  • Computer Skills
  • Sanitation Practices Experience
  • Client retention strategies

Timeline

Client Experience Specialist

Rocket Mortgage
07.2019 - Current

Telephone Sales Representative

Associated Community Services
02.2016 - 07.2019

Passenger Service Agent

Prospect Airport Services
05.2015 - 11.2015

Sterile Processing Certificate

Oakland Community College

High School Diploma -

Communication And Media Arts High School

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Tyesha Richardson