Jecoliah Pratt
Orlando,FL
Summary
Adept at navigating high-stress healthcare environments, I excelled in patient coordination and service at Orlando Health, significantly enhancing care transitions and reducing wait times. My expertise in problem-solving and customer service, coupled with a proven track record in training and team collaboration, positions me as a valuable asset to any dynamic team.
Overview
4
4
years of professional experience
Work History
Patient Transport Lead
Orlando Health
Orlando, FL
10.2017 - 08.2020
- Delivered exceptional customer service to both patients and their families during transport processes, addressing concerns or questions as they arose.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Assisted in the training and onboarding of new Patient Transport Aides, sharing knowledge and best practices to improve team performance.
- Maintained open lines of communication with patients'' primary care providers to ensure seamless care transitions between healthcare facilities.
Patient Transport Dispatcher
Orlando Health
Orlando, FL
10.2017 - 08.2018
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Supported seamless care transitions by accurately documenting patient movement within the electronic health record system.
- Fostered strong working relationships with team members across departments, resulting in improved communication and coordination of patient transportation activities.
- Reduced wait times for patients by effectively prioritizing transport requests based on urgency and departmental needs.
- Collaborated closely with interdisciplinary teams to ensure smooth transfers between different care settings within the hospital network.
Kavaologist
Pacific Rootz Kava Lounge
Orlando, FL
06.2016 - 06.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Education
Bachelor Of Science (not Obtained) - Kinesiology
Hampton University
Hampton, VAAssociate of Science - Sports And Exercise Science
Seminole State College of Florida
Sanford, FL05.2018
High School Diploma -
Dr. Phillips High School
Orlando, FL05.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Conflict Resolution
- Problem Resolution
Accomplishments
- Employee of the Month - January 2018.
- NCAA Division I Athlete, Hampton University.
- Obtained NCAA Division I Championship ring freshman year.
- Captain of high school softball team two years in a row.
- Member of medical academy in highschool.
Timeline
Patient Transport Lead
Orlando Health
10.2017 - 08.2020
Patient Transport Dispatcher
Orlando Health
10.2017 - 08.2018
Kavaologist
Pacific Rootz Kava Lounge
06.2016 - 06.2017
Bachelor Of Science (not Obtained) - Kinesiology
Hampton University
Associate of Science - Sports And Exercise Science
Seminole State College of Florida
High School Diploma -
Dr. Phillips High School