Jeda Francis
Brooklyn
Summary
Knowledgeable and dedicated customer service professional with extensive experience in client relations. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships.
Overview
9
9
years of professional experience
Work History
Baggage Handler
ASAK Solutions
06.2024 - Current
- Collaborated with team members to ensure efficient transfer of luggage between flights.
- Observed safety and privacy procedures in handling passengers' property.
- Provided excellent customer service, assisting passengers with luggage-related inquiries and concerns.
Youth Ambassador (Volunteer)
City Mission Church
07.2017 - Current
- Worked with senior staff to organize programs and excursions for children between the ages of 5-14
- Assisted children during art activities and choreographed a dance for the youth gospel dance team.
Teacher Educator
Right At School LLC
09.2023 - 06.2024
- Developed differentiated instruction strategies to accommodate diverse learning styles, resulting in improved student outcomes.
- Increased student engagement by incorporating hands-on activities and group projects into lesson plans.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Graphic Designer (College Semester Internship)
Travel By Design
03.2023 - 05.2023
- Designed flyers using a website called Canva and Adobe Photoshop
- Assisted company with graphic design ideas.
Operations Intern (College Semester Internship)
Growth Potential Consulting
09.2022 - 12.2022
- Designed an infographic on employees’ views of leadership using Visme survey data
- Drafted a Standard Operating Procedure (SOP) for enrolling students in leadership courses using Thinkific website
- Created content for the company website Welcome page and the FAQ’s page.
Camp Counselor / Summer Camp Counselor
NYFoundling
07.2021 - 08.2022
- Supervised and ensured safety and well-being of campers
- Organized and ensured timely arrival and departure of campers at all daily activities
- Utilized positive and supportive techniques to resolve problems and enforce discipline among campers.
Office Associate
JSF Notary Signature Services, LLC
09.2019 - 06.2021
- Typed, scanned and organized documents for real estate closings
- Prepared and printed loan documents for loan signing agents
- Scheduled up to 30 calendar appointments for multiple loan signing agents
- Prepared PowerPoint presentations about services for Loan Signing Agents and Notary Publics.
Office Associate (Seasonal)
Doctor Benn Renick, DDS
06.2015 - 08.2018
- Processed insurance claims, entered data, and called insurance companies for billing issues
- Greeted incoming visitors and patients professionally and provided a friendly service
- Interacted with customers by phone, email or in-person to assist with inquiries
- Provided general clerical support and organized documents.
Education
Associate of Applied Science Degree in New Media Technology: Entrepreneurship Track -
LaGuardia Community College, CUNY
12.2023
Skills
- Adobe Suite
- Photoshop
- Lightroom
- Premier Pro
- InDesign
- Dreamweaver
- Microsoft Word
- PowerPoint
- MS Excel
Timeline
Baggage Handler
ASAK Solutions
06.2024 - Current
Teacher Educator
Right At School LLC
09.2023 - 06.2024
Graphic Designer (College Semester Internship)
Travel By Design
03.2023 - 05.2023
Operations Intern (College Semester Internship)
Growth Potential Consulting
09.2022 - 12.2022
Camp Counselor / Summer Camp Counselor
NYFoundling
07.2021 - 08.2022
Office Associate
JSF Notary Signature Services, LLC
09.2019 - 06.2021
Youth Ambassador (Volunteer)
City Mission Church
07.2017 - Current
Office Associate (Seasonal)
Doctor Benn Renick, DDS
06.2015 - 08.2018
Associate of Applied Science Degree in New Media Technology: Entrepreneurship Track -
LaGuardia Community College, CUNY
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