Jeda Williams
Clinton,Maryland
Summary
Detail-oriented administrative assistant with extensive customer service experience. Proven track record in maintaining regulatory compliance and managing inventory accurately. Committed to maximizing customer satisfaction and enhancing operational efficiency through effective communication and dedicated service.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Sibley Memorial Hospital
Washington, District of Columbia
08.2024 - Current
- Coordinated interdepartmental communication to enhance operational efficiency.
- Managed phone calls and emails to enhance business correspondence and information dissemination.
- Facilitated onboarding of new staff through targeted training and resource provision.
- Organized supply inventory and ordered materials to meet operational needs.
- Created and managed filing systems for physical and electronic documents, ensuring data accuracy and confidentiality.
- Maintained confidential patient records within electronic health systems, ensuring data security.
Nuclear Pharmacy Technician
Cardinal Health
Beltsville, USA
07.2023 - 06.2024
- Measured and drew precise patient doses into syringes or vials in a sterile environment.
- Executed medication-handling techniques and industry best practices, ensuring compliance and accuracy in patient care.
- Adhered to all relevant federal, state, and local regulations governing pharmacy practice.
- Oversaw daily pharmacy operations, supporting a licensed pharmacist to ensure efficient workflow and service delivery.
- Prepared prescriptions by typing labels and obtaining Staff Pharmacist approval.
- Addressed pharmacy service inquiries regarding policies and hours, enhancing customer understanding and satisfaction.
Pharmacy Technician
Walgreens
Clinton, USA
07.2021 - 11.2023
- Coordinated with clinics and physicians to secure timely patient prescription refills.
- Processed prescription orders at counter, drive-thru, and through delivery service to ensure patient access.
- Followed medication-handling techniques and industry best practices to minimize risk and maintain accuracy.
- Ensured proper labeling of prescription containers to maintain regulatory compliance.
- Guided patients in selecting appropriate OTC medications and medical supplies for their needs.
Customer Service Representative
Amazon
Washington, USA
11.2018 - 08.2022
- Provided prompt and friendly service to address questions and resolve service complaints.
- Managed customer inquiries, payments, and service requests to ensure timely resolution.
- Partnered with departments to effectively resolve customer-related issues.
- Contributed to company success by consistently meeting customer service objectives and expectations.
Education
Certified Medical Administrative Assistant - CMAA
MedCerts
Sacramento, CA11-2025
Medical Billing and Coding Certificate - Medical Billing and Coding
Prospect Career College
Washington, Dc04-2016
High School -
Crossland High School
Temple Hills05-2013
Skills
- Patient data handling
- Regulatory compliance
- Documentation
- Data entry accuracy
- Microsoft Word/Excel
- Scheduling and calendar management
- Time Management
- Inventory management
- Customer service
- Patient communication
- Critical Thinking
- Detail-oriented
- Accountable
Languages
English, Fluent
Timeline
Administrative Assistant
Sibley Memorial Hospital
08.2024 - Current
Nuclear Pharmacy Technician
Cardinal Health
07.2023 - 06.2024
Pharmacy Technician
Walgreens
07.2021 - 11.2023
Customer Service Representative
Amazon
11.2018 - 08.2022
Certified Medical Administrative Assistant - CMAA
MedCerts
Medical Billing and Coding Certificate - Medical Billing and Coding
Prospect Career College
High School -
Crossland High School