JeDarion Lyons
Lancaster
Summary
Supervisor with 6 years of experience in team leadership and training development, excelling in conflict resolution and safety compliance. Demonstrates a keen ability to optimize operational flow and enhance customer satisfaction through innovative problem-solving. Committed to fostering a culture of safety and efficiency, while aspiring to drive organizational excellence and future growth.
Overview
10
10
years of professional experience
Work History
Dock Supervisor
Fed Ex Ground
Hutchins
03.2020 - Current
- Supervised dock operations to ensure timely package handling and distribution.
- Coordinated team schedules to optimize workflow efficiency during peak hours.
- Trained new employees on safety protocols and dock procedures.
- Communicated with customers regarding their shipping needs and provided customer service support.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Monitored workers and reviewed completed work for proper performance.
Supervisor
DFW International Airport
Irving
01.2018 - 03.2020
- Supervised daily operations of terminal services at major international airport.
- Coordinated staff schedules to ensure adequate coverage across all shifts.
- Trained new employees on safety protocols and operational procedures.
- Monitored compliance with airport regulations and safety standards.
- Implemented workflow improvements to enhance service efficiency and effectiveness.
- Assisted in managing customer inquiries and resolving service issues promptly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
Cashier
Walmart
Dallas
06.2016 - 01.2018
- Handled cash, credit, and electronic payments accurately.
- Processed various payment methods at cash register with accuracy and efficiency.
- Processed customer transactions using point-of-sale systems.
- Managed returns and exchanges per store policies to ensure customer satisfaction.
- Guided customers in product selection and store layout to improve shopping experience.
- Maintained cleanliness and organization at checkout areas.
Education
BBA - Business Management
Dallas College
Dallas, TX06-2028
High School Diploma -
Lancaster Highschool
Lancaster, TX06-2016
Skills
- Operational management
- Logistics coordination
- Cargo handling
- Operational reporting
- Employee training
- Training and coaching
- Team leadership
- Decision-making
- Customer service
- Conflict resolution
- Business communication
- Staff interaction
Timeline
Dock Supervisor
Fed Ex Ground
03.2020 - Current
Supervisor
DFW International Airport
01.2018 - 03.2020
Cashier
Walmart
06.2016 - 01.2018
BBA - Business Management
Dallas College
High School Diploma -
Lancaster Highschool