- SQL
Jedd Tate
Austin,TX
Summary
Motivated, teamwork-oriented, and responsible employee seeking Data Analyst position, with significant experience in increasing comprehension of reports and presentations by the average professional. Has a bachelor's degree as well as a certification of Data Analyst.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Product Support Specialist
Aderant
09.2023 - Current
- Made Smooth Transitions: Develop and execute test scripts for system upgrades and new features, ensuring smooth transition without disrupting user experience.
- Solved Billing and Expense Challenges working closely with clients and internal teams to resolve discrepancies effectively.
- Maintain Compliance: Assist in creating, testing, and deploying billing compliance rules to ensure accurate and efficient client invoicing.
- Optimized workflows by identifying areas for improvement in existing processes and implementing changes accordingly.
- Manage Data Import: Ensure seamless import of daily time entries, keeping data flow smooth and efficient.
- Oversaw roughly 20 clients daily with Support for Expenses, invoices, Etc.
Product Support Specialist
Qualia
02.2022 - Current
- Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls.
- Analyzed and applied technical information from interviews with engineers, operators and suppliers.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
Product Support Specialist
Arrive Logistics
05.2021 - 02.2022
- Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
- Compiled data and reviewed information for accuracy prior to input.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Identified and documented detailed business rules and use cases based on requirements analysis.
Education
Bachelor of Science -
Texas State University
San Marcos, TX 08.2014 - 05.2019
Skills
- Software diagnosis
- Technical issues analysis
- Programming documentation
- Data Mapping
- Report generation
- Solution development
Network Troubleshooting
Remote Support
Payment verification
Invoice Processing
Statement Review
Data Entry
Billing Process
E- Invoicing
Accounts Payable/ Accounts Receivable
Software
- Python
Certification
- DataCamp Data Analyst Python
- DataCamp Data Analyst SQL
Timeline
Product Support Specialist
Aderant
09.2023 - Current
Product Support Specialist
Qualia
02.2022 - Current
Product Support Specialist
Arrive Logistics
05.2021 - 02.2022
Bachelor of Science -
Texas State University
08.2014 - 05.2019
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