Austin Ballard
La Junta,CO
Summary
Dynamic Product Support Specialist with five years of customer service experience at Auxillium USA. Proven ability in technical issue analysis and quality assurance, enhancing product functionality through client feedback. Recognized for attention to detail and effective teamwork, driving improvements in support processes and training new hires for success.
Overview
6
6
years of professional experience
Work History
Product Support Specialist / Utility Dispatch Rep
Auxillium Usa
La Junta, CO
07.2021 - Current
- Captured client feedback and recommended and advocated for product enhancements based on personal expertise and evaluation of customer needs.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
- Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped streamline repair processes and update procedures for support action consistency.
- Promoted to a Utility Dispatch Representative where I completed Data Entry using a database requiring attention to detail along with organizational skills and time management.
- Promoted to a Floor support and assisted with overseeing my PEERS, ensuring quality was completed with the finest attention to detail.
- Promoted to trainer for new hires and a point of contact for all veteran agents.
Production Worker
Lewis Bolt & Nut
La Junta, CO
05.2020 - 07.2021
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Maintained machinery to prevent overloads and avoid malfunctions.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Inspected final products to assess compliance with quality standards and established tolerances.
Education
High School Diploma -
La Junta Jr/Sr High School
La Junta, CO05.2020
Skills
- Self-Motivated
- Critical Thinking
- Dependable and Responsible
- Pay Attention to Detail
- Technical issues analysis
- Customer Service of five years
- Software diagnosis
- Technical documents comprehension
- Teamwork and Collaboration
- Good Telephone Etiquette
- Planning and Coordination
- Quality assurance
- Worksite safety
- OSHA guidelines
- Power Tools
- Machinery operation
- Familiar with HIPPA
- Hands on Learner
- Data Entry
- Typing
- Office Experience
- Desire to learn, improve and grow
- Computer skills
Timeline
Product Support Specialist / Utility Dispatch Rep
Auxillium Usa
07.2021 - Current
Production Worker
Lewis Bolt & Nut
05.2020 - 07.2021
High School Diploma -
La Junta Jr/Sr High School