Jedry Ednacot
Las Vegas
Summary
Experienced AV Sales Engineer specializing in client-focused solutions across various industries. Proven success in providing tailored DIRECTV (RF, IPTV) and CCTV solutions for hospitality, institutional, and government clients. Skilled in project management, collaborating with engineering and procurement teams to ensure on-time delivery and flawless execution. Adept communicator dedicated to delivering impactful AV experiences that exceed expectations.
Overview
8
8
years of professional experience
Work History
Sales Engineer
North American Cable Equipment
04.2023 - Current
- Consult with commercial and government clients to design and sell custom RF and IPTV distribution systems.
- Build 60 key accounts and maintain long-term customer relationships by offering expert product knowledge and responsive communication while meeting and exceeding monthly sales quotas of over $100k+.
- Proactively generate new business opportunities while strengthening existing customer relationships to ensure sustained revenue growth.
Seasonal Customer Service and Help Desk Associate
Intuit TurboTax
02.2023 - 03.2023
- Delivered frontline technical support for TurboTax users, including login issues, software troubleshooting, and navigation help.
- Assisted customers in understanding tax software features and submitting their returns successfully.
- Utilized Zendesk and internal tools to manage support tickets and ensure timely resolutions.
Seasonal Warehouse Picker/Packer
Amazon
10.2022 - 01.2023
- Fulfilled high-volume pick/pack orders with speed and accuracy.
- Adapted to a fast-paced, metrics-driven environment with consistently high performance.
Operations Manager/Service Technician
Express Oil Change and Tire Engineers
07.2017 - 08.2022
- Performed diagnostics, repairs, and routine maintenance on a wide range of vehicles.
- Interpreted technical manuals and schematics to troubleshoot mechanical and electronic systems.
- Promoted from Lead Technician to Operations Manager after demonstrating leadership and technical acumen.
- Oversaw day-to-day shop operations including workflow scheduling, parts procurement, and customer service.
Education
Associates - Automotive Technology
Universal Technical Institute
Phoenix, AZ02.2017
Diploma - undefined
Southwest Career and Technical Academy
Las Vegas, NV06.2015
Skills
- AV System Design & Sales
- RF/IPTV Distribution Systems
- Client Consultation & Needs Analysis
- Blueprints & Technical Schematics
- CRM & Sales Tools (Salesforce, Monday)
- Microsoft Office (Excel)
- Video Surveillance Systems
- B2B Sales & Technical Consultation
Timeline
Sales Engineer
North American Cable Equipment
04.2023 - Current
Seasonal Customer Service and Help Desk Associate
Intuit TurboTax
02.2023 - 03.2023
Seasonal Warehouse Picker/Packer
Amazon
10.2022 - 01.2023
Operations Manager/Service Technician
Express Oil Change and Tire Engineers
07.2017 - 08.2022
Diploma - undefined
Southwest Career and Technical Academy
Associates - Automotive Technology
Universal Technical Institute
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