Jeelan Basha Shaik

• Guide 14 roster planners in the preparation and dissemination of rosters for more than 7000 employees, maintaining compliance with HR policies.
• Supervise and collaborate with line managers to address shifts in operational demand and implement workforce adjustments.
• Optimized manpower efficiency by regulating planned overtime approvals in QAS departments. Directed annual leave planning and distribution through effective use of internal systems.
• Partner with external manpower vendors to address staffing requirements based on operational demand and contractual obligations.
• Assisted internal units, including HR and COVID command center, with special projects to maintain business continuity. Revised and maintained standard operating procedures for strategic planning initiatives. Coordinated real-time allocation processes to optimize resource management.

• Responsible for creating and maintaining rostering system business rules and data base according to the defined Standard Level Agreements in line with HR rules and staff policies.
• Responsible for updating and maintaining all relevant based data and rules for the daily automated Staff Allocation system (Real-Time).
• Responsible for running monthly and yearly Manpower Planning studies for Budgeting and Monthly Roster preparations..
• Supported operational department to deliver a consistently high standard of operations in line with respective Customer airline Standard Ground Handling Agreements.
• Supporting implementation and enhancements to RMS by supporting and training the operational staff in the use of the system
• Executing change requests based upon Operational feedback according to the standards level agreements, Operational standard engagement and HR rules.

• Assigned to work with the RMS Planning Team for planning of Rosters for Ramp Team for 800 plus staff which includes their shift reporting, leave planning and training nominations as well.
• Responsible for Ramp Planning Study for resource management supporting RMS Real Time System for LTS/Ramp Team.
• Preparing resource utilization reports in the best possible way and reporting directly to the HOD of RMS Planning Team.

• Handling Inbound /out bound cargo from cargo terminal
• Supporting the delivery of all General & Perishable cargo on-time

• Administer full-cycle Customer Experience workforce planning, integrating forecasting, roster management, and resource optimization to maximize operational efficiency.
• Supervise and guide real-time allocation team in check-in operations, securing efficient daily staffing deployment and consistent service continuity.
• Oversee skills roadmap and establish qualification and training requirements based on operational demand and airline standards.
• Perform monthly headcount evaluations across cx areas to strengthen capacity planning and workforce alignment.
• Undertake impact analysis regarding new and existing airline operations, addressing variations in service standards and operational engagement.
• Supply roster evaluations and guidance to line management for authorization and preemptive management of staffing deficiencies.
• streamline training prioritization and assignments according to airline frequency, operational duration, and short- and long-term demand forecasting.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Assessed personnel performance and implemented incentives and team-building events to boost morale.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• Loading Team Supervisor: Working as a Loading Team Supervisor with Qatar Aviation Services, Qatar Airways Group, handling different kinds of aircrafts which include Embraer, Airbus 319, 320, 321, 332, 333, 342, and 343, Boeing 737, 77L, and 77W. Have been taking care of a team keeping in mind safety as main concern of RAMP operations, providing services to Qatar Airways and also other Airlines which operates out of Doha, Qatar.
• Additional Responsibility: To prepare the loading team rosters and manage the leave plan monthly basis and create the management reports for operational meetings.

Airport Operations and Customer Service: Working as a Customer Service Executive which is a dual role job as security staff as well as commercial staff with Indigo Airline, a domestic passenger carrier, headed by Interglobe Aviation Ltd., handling direct customer service, dealing with passengers travelling with various queries, supervising and giving on-job training for new joiners. Have been handling various allocations on the job which include reservations, check-in counters, security hold area, baggage make up & break up area, as well as RAMP operations. Have been trained for marshalling by Indigo and I am certified to handle marshalling of the aircraft to its designated parking stand.

• Handling all relevant Customer Service areas of the airport.
• Performed Turnaround activities on the Ramp control
• Load control.
• Cargo handling & Special service
• Arrival / Departure Baggage control.
• Crisis Management during Delays.
• Coordinating with ATC for Air Defense Clearance numbers, parking slots and higher authorities for clearing the operating schedule.
• Coordinating with other external agencies for smooth flight operations.