Jeelan Basha Shaik

• Manage a team of 14 Roster Planners that are responsible for roster preparation and publishing (5000+ Staff) according to HR guidelines, in addition to all responsibilities from previous role.
• Monitor & Coordinate with Line Managers with regard to any changes in operational demand.
• Handling workflow review & approval of all Planned Overtime for all QAS departments.
• Leave Planning & assignment for all staff on yearly basis using internal Leave Planning application.
• Coordinate with external contracting companies for required manpower based on operational demand & contract criteria.
• Supporting internal units (Covid Command Centre, HR etc.) with additional projects and responsibilities to ensure business continuity.
• Responsible for updating regularly the SOPs related to each process (long term planning, short term planning, and real time task allocation).

• Responsible for creating and maintaining rostering system business rules and data base according to the defined Standard Level Agreements in line with HR rules and staff policies.
• Responsible for updating and maintaining all relevant based data and rules for the daily automated Staff Allocation system (Real-Time).
• Responsible for running monthly and yearly Manpower Planning studies for Budgeting and Monthly Roster preparations..
• Supported operational department to deliver a consistently high standard of operations in line with respective Customer airline Standard Ground Handling Agreements.
• Supporting implementation and enhancements to RMS by supporting and training the operational staff in the use of the system
• Executing change requests based upon Operational feedback according to the standards level agreements, Operational standard engagement and HR rules.

• Assigned to work with the RMS Planning Team for planning of Rosters for Ramp Team for 800 plus staff which includes their shift reporting, leave planning and training nominations as well.
• Responsible for Ramp Planning Study for resource management supporting RMS Real Time System for LTS/Ramp Team.
• Preparing resource utilization reports in the best possible way and reporting directly to the HOD of RMS Planning Team.

• Handling Inbound /out bound cargo from cargo terminal
• Supporting the delivery of all General & Perishable cargo on-time

• Loading Team Supervisor: Working as a Loading Team Supervisor with Qatar Aviation Services, Qatar Airways Group, handling different kinds of aircrafts which include Embraer, Airbus 319, 320, 321, 332, 333, 342, and 343, Boeing 737, 77L, and 77W. Have been taking care of a team keeping in mind safety as main concern of RAMP operations, providing services to Qatar Airways and also other Airlines which operates out of Doha, Qatar.
• Additional Responsibility: To prepare the loading team rosters and manage the leave plan monthly basis and create the management reports for operational meetings.

Airport Operations and Customer Service: Working as a Customer Service Executive which is a dual role job as security staff as well as commercial staff with Indigo Airline, a domestic passenger carrier, headed by Interglobe Aviation Ltd., handling direct customer service, dealing with passengers travelling with various queries, supervising and giving on-job training for new joiners. Have been handling various allocations on the job which include reservations, check-in counters, security hold area, baggage make up & break up area, as well as RAMP operations. Have been trained for marshalling by Indigo and I am certified to handle marshalling of the aircraft to its designated parking stand.

• Handling all relevant Customer Service areas of the airport.
• Performed Turnaround activities on the Ramp control
• Load control.
• Cargo handling & Special service
• Arrival / Departure Baggage control.
• Crisis Management during Delays.
• Coordinating with ATC for Air Defense Clearance numbers, parking slots and higher authorities for clearing the operating schedule.
• Coordinating with other external agencies for smooth flight operations.