JeetKumar Patel
Melbourne
Summary
Client centric professional with 7+ years in face-to-face service including reception, retail, postal. Skilled in creating welcoming, safe onsite environments; building stakeholder relationships; proactively resolving issues; and ensuring compliant, efficient workplace operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
Australia Post
Melbourne, VIC
04.2023 - Current
- Deliver high-volume face-to-face customer service, managing enquiries efficiently while maintaining service quality in a fast-paced environment.
- Resolve 30–40+ customer enquiries daily, achieving 90%+ first-contact resolution through clear communication.
- Process mail, parcel, identity and bill payment services with ~99% transaction accuracy and strong attention to detail.
- Verify customer documentation and eligibility for regulated services while ensuring compliance with organizational policies and government standards.
- Went the extra mile to resolve complex enquiries, enabling positive customer experiences and supporting efficient operations.
Duty Manager
Coles
Melbourne, VIC
08.2020 - 03.2023
- Supervised daily store operations and led 8–15 staff per shift to maintain efficient workflow and service standards.
- Resolved 25+ customer enquiries per shift, managing escalations to achieve 90–95% same-visit resolution.
- Addressed complex customer issues using structured problem-solving and policy-based decision making.
- Coordinated stock replenishment and floor presentation to maintain high product availability and smooth operations.
- Prepared incident reports and supported compliance with workplace safety and operational standards.
- Applied company policies and safety procedures while managing customer disputes.
Customer Service Advisor
Probe CX
Melbourne, VIC
08.2018 - 07.2020
- Delivered customer service in a high-volume inbound contact center supporting government program enquiries.
- Acted as first point of contact, providing clear, accurate information using a customer focused approach.
- Maintained accurate customer records in CRM systems, ensuring data quality and compliance.
- Consistently achieved 90%+ quality assurance scores by following policies, procedures, and service standards.
Receptionist
Gourmet Lovers Pty Ltd
Melbourne, VIC
01.2016 - 07.2020
- Maintained a professional, welcoming reception area and ensured a safe workplace environment for staff and visitors.
- Answer phone calls and respond to emails, directing requests to appropriate departments.
- Manage appointments, bookings, and visitor sign-in processes.
- Organised reception area and coordinated setup of meeting spaces as required.
- Perform administrative tasks including data entry, record keeping, and filing.
- Coordinate with internal teams and external service providers to support daily operations.
- Handle escalations professionally and maintain confidentiality of sensitive information.
Education
Advanced Diploma of Leadership and Management -
GEN Institute
Melbourne, VIC01-2020
Bachelor of Engineering Technology -
Melbourne Institute of Technology
Melbourne01-2017
Skills
- Face-to-face client service
- Workplace operations & site support
- Stakeholder & service partner coordination
- Issue resolution & proactive problem solving
- Policy & safety compliance
- Accurate record keeping & administration
Certification
- Provide First Aid (CPR & First Aid), Completed, 2026
- Working With Children Check (WWCC), Completed, 2026
Systems And Tools
- Customer service & transaction systems
- Mail & parcel processing systems
- Identity verification systems
- Microsoft Office (Outlook, Word, Excel)
- Microsoft Teams
- Data entry & record keeping systems
Timeline
Customer Experience Specialist
Australia Post
04.2023 - Current
Duty Manager
Coles
08.2020 - 03.2023
Customer Service Advisor
Probe CX
08.2018 - 07.2020
Receptionist
Gourmet Lovers Pty Ltd
01.2016 - 07.2020
Bachelor of Engineering Technology -
Melbourne Institute of Technology
Advanced Diploma of Leadership and Management -
GEN Institute