Summary
Overview
Work History
Education
Skills
Timeline
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Jeff Adair

Simi Valley,CA

Summary

Dedicated and customer-focused professional with extensive experience in retail operations, customer service, and team collaboration. Adept at stocking, inventory management, cashier operations, and providing excellent customer service in fast-paced environments. Strong communication and problem-solving skills, with a history of ensuring efficient store operations. Seeking a position at Costco where I can leverage my retail expertise and commitment to high-quality service

Overview

29
29
years of professional experience

Work History

Senior Technical Specialist

Insight Enterprises
05.2023 - 06.2024
  • Assisted with end-user migration and onboarding.
  • Provided troubleshooting and IT support for banking staff.
  • Ensured seamless transitions during infrastructure updates.

Technical Support Representative

Cloud Nine Solutions
07.2022 - 04.2023
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Managed high levels of call flow and responded to technical support needs.

Service Desk Support Level 2

National Veterinarians Associates
12.2019 - 05.2022
  • Streamlined workflow processes with the implementation of effective diagnostic tools and techniques.
  • Reduced downtime by proactively identifying potential system flaws and implementing corrective measures.
  • Conducted regular maintenance on equipment to ensure optimal functionality and extend product lifespan.
  • Led training sessions for junior technicians, fostering a supportive learning environment that encouraged professional growth.

Telephony Analyst

Bank of America
06.2011 - 05.2019
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.

Grocery Store Clerk

Vons Grocery Store
07.1995 - 09.1999
  • Processed transactions quickly and accurately, maintaining a high level of professionalism at all times.
  • Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
  • Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
  • Retrieved items for customers and verified prices.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Worked closely with department managers to achieve better stock rotation practices, reducing spoilage rates significantly over time.
  • Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
  • Supported store management by performing additional tasks as needed, such as opening or closing procedures.
  • Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
  • Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties.

Education

Bachelor of Science - Computer And Information Systems Security

ITT Technical Institute
Oxnard, CA
03-2006

Skills

  • Customer support
  • Business analysis
  • Incident management
  • Application support

Timeline

Senior Technical Specialist

Insight Enterprises
05.2023 - 06.2024

Technical Support Representative

Cloud Nine Solutions
07.2022 - 04.2023

Service Desk Support Level 2

National Veterinarians Associates
12.2019 - 05.2022

Telephony Analyst

Bank of America
06.2011 - 05.2019

Grocery Store Clerk

Vons Grocery Store
07.1995 - 09.1999

Bachelor of Science - Computer And Information Systems Security

ITT Technical Institute

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Jeff Adair