Jeff Adair
Simi Valley,CA
Summary
Dedicated and customer-focused professional with extensive experience in retail operations, customer service, and team collaboration. Adept at stocking, inventory management, cashier operations, and providing excellent customer service in fast-paced environments. Strong communication and problem-solving skills, with a history of ensuring efficient store operations. Seeking a position at Costco where I can leverage my retail expertise and commitment to high-quality service
Overview
29
29
years of professional experience
Work History
Senior Technical Specialist
Insight Enterprises
05.2023 - 06.2024
- Assisted with end-user migration and onboarding.
- Provided troubleshooting and IT support for banking staff.
- Ensured seamless transitions during infrastructure updates.
Technical Support Representative
Cloud Nine Solutions
07.2022 - 04.2023
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed high levels of call flow and responded to technical support needs.
Service Desk Support Level 2
National Veterinarians Associates
12.2019 - 05.2022
- Streamlined workflow processes with the implementation of effective diagnostic tools and techniques.
- Reduced downtime by proactively identifying potential system flaws and implementing corrective measures.
- Conducted regular maintenance on equipment to ensure optimal functionality and extend product lifespan.
- Led training sessions for junior technicians, fostering a supportive learning environment that encouraged professional growth.
Telephony Analyst
Bank of America
06.2011 - 05.2019
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
Grocery Store Clerk
Vons Grocery Store
07.1995 - 09.1999
- Processed transactions quickly and accurately, maintaining a high level of professionalism at all times.
- Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
- Retrieved items for customers and verified prices.
- Pleasantly greeted customers and provided prompt and courteous service.
- Worked closely with department managers to achieve better stock rotation practices, reducing spoilage rates significantly over time.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Supported store management by performing additional tasks as needed, such as opening or closing procedures.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties.
Education
Bachelor of Science - Computer And Information Systems Security
ITT Technical Institute
Oxnard, CA03-2006
Skills
- Customer support
- Business analysis
- Incident management
- Application support
Timeline
Senior Technical Specialist
Insight Enterprises
05.2023 - 06.2024
Technical Support Representative
Cloud Nine Solutions
07.2022 - 04.2023
Service Desk Support Level 2
National Veterinarians Associates
12.2019 - 05.2022
Telephony Analyst
Bank of America
06.2011 - 05.2019
Grocery Store Clerk
Vons Grocery Store
07.1995 - 09.1999
Bachelor of Science - Computer And Information Systems Security
ITT Technical Institute
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