Jeff Advento
Customer Service Representative
Chula Vista,CA
Summary
Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering many years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Train Operator/Train Attendant
BOMBARDIER/ALSTOM
Escondido, CA
07.2020 - 03.2022
- Performed quality checks to identify finish discrepancies.
- Conducted inspections on our trains and company vehicles
- Operated trains and other industrial vehicles to transport equipment and products.
- Recognized upset conditions, determining cause, and took appropriate corrective action.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Assist Customers/Passengers any questions and concerns before and after when the train is on the move
- Radio Dispatchers and Train Attendants of signals, restrictions if any, time and initials before departing or anything unusual before and after movement
Senior Account Executive
ACCREDITED DEBT RELIEF
San Diego, CA
08.2018 - 03.2019
- Created and implemented new business opportunities by utilizing strategic networking strategies.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Identified opportunities and cultivated new business through an average of 150 new cold calls per week.
- Provided budget, mortgage, and bankruptcy counseling
- Created Excel Templates and Financial reports by tracking my weekly sales.
- Provided debt consolidation options to establish a solution to their immediate needs
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Account Manager
PELICAN AUTO FINANCE
San Diego, CA
02.2016 - 03.2018
- Resolved customers complaints regarding sales and services
- Conducted inbound and outbound calls, exceeded 125-150 calls a day
- Located 90% on our vehicles on unpaid car note through skip tracing or by using GPS and a starter interrupt technology
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Assisted team members in achieving monthly goals by providing a second voice
Supervisor/Loss Mitigation Specialist/Debt Collector
24 ASSET MANAGEMENT CORP
San Diego, CA
08.2013 - 07.2015
- Analyzed credit, income, compliance, title documents and market analysis
- Remained updated with latest information related to mortgage services and assistance being provided to Homeowners
- Explained legal aspects of loan to borrower, as well as payment terms and clauses.
- Manage a portfolio of delinquent loans and loans serviced for others to maintain asset quality, full compliance and quality assurance with lender and regulatory (CFPB & OCC) guidelines regarding default administration, foreclosure, alternatives to foreclosure, resolution options, and recovery monitoring
- Helped customers navigate options to maintain homeownership.
- Monitoring accounts to identify overdue payments
- Finding and contacting debtors to arrange debt payoffs
Education
Associate of Arts - Computer Information System
Southwestern College
Chula Vista, CA 08.1996 - 06.2001
No Degree - Music Vocal Performance
SAN DIEGO STATE UNIVERSITY
San Diego, CA 05.2001 -
High School Diploma -
MONTGOMERY HIGH SCHOOL
San Diego, CA 08.1991 - 06.1994
Skills
Equipment operation
Safety Monitoring
Emotional support
Self-Motivated
Flexible and Adaptable
Problem-Solving
Attention to Detail
Teamwork and Collaboration
Multitasking Abilities
Decision-Making
Interpersonal Communication
Active Listening
Analytical and Critical Thinking
Data Entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
“We need to accept that we won’t always make the right decisions, that we’ll screw up royally sometimes―understanding that failure is not the opposite of success, it’s part of success.”
Arianna Huffington
Timeline
Train Operator/Train Attendant
BOMBARDIER/ALSTOM
07.2020 - 03.2022
Senior Account Executive
ACCREDITED DEBT RELIEF
08.2018 - 03.2019
Account Manager
PELICAN AUTO FINANCE
02.2016 - 03.2018
Supervisor/Loss Mitigation Specialist/Debt Collector
24 ASSET MANAGEMENT CORP
08.2013 - 07.2015
No Degree - Music Vocal Performance
SAN DIEGO STATE UNIVERSITY
05.2001 -
Associate of Arts - Computer Information System
Southwestern College
08.1996 - 06.2001
High School Diploma -
MONTGOMERY HIGH SCHOOL
08.1991 - 06.1994