Results-driven operations leader with expertise in logistics management, team leadership, and customer satisfaction. Proven track record of enhancing operational efficiency and ensuring safety compliance in moving and storage services.
Overview
14
14
years of professional experience
Work History
GM
2 College Brothers Moving and Storage
Clearwater, FL
04.2022 - 07.2026
Directed daily operations of moving and storage services, maximizing efficiency.
Managed scheduling and logistics for all projects, minimizing delays.
Oversaw team performance and provided training to enhance skills.
Implemented safety protocols to ensure compliance and reduce incidents.
Coordinated customer service efforts, enhancing client satisfaction.
Developed relationships with vendors and partners, fostering collaboration.
Resolved customer complaints promptly, ensuring high service quality.
Conducted regular meetings with senior management to assess progress toward objectives.
GM
3 Guys Moving and Storage
Tampa, Florida
03.2012 - 03.2022
Directed daily operations for moving and storage services, optimizing workflow and enhancing service quality.
Developed strategic client relationships to improve service delivery and boost client retention.
Delivered exceptional client experiences through proactive leadership of associates and managers.
Delegated tasks to staff while establishing priorities and goals for enhanced productivity.
Managed vendor relationships to obtain competitive pricing on supplies and materials, supporting cost-effective operations.
Completed opening, closing, and shift change functions to uphold operational standards.
Monitored inventory levels and placed orders to maintain optimal stock levels.
Managed the full hiring process, from job postings to candidate onboarding.