Summary
Overview
Work History
Education
Skills
Timeline
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Jeff Badette

Cambridge,MA

Summary

Dynamic IT professional with extensive experience at Atrius Health Care, excelling in remote support and network optimization. Proven ability in troubleshooting VoIP systems and enhancing user satisfaction through effective communication. Skilled in virtualization and proficient in scripting, consistently delivering high-quality results while managing multiple projects efficiently.

Overview

7
7
years of professional experience

Work History

Remote IT Technician

Atrius Health Care(Optum)
Norwood, Massachusetts
10.2024 - Current
  • Implemented security protocols to protect sensitive patient information.
  • Coordinated with physicians and other healthcare professionals to ensure quality care delivery.
  • Implemented clinical application solutions for healthcare providers and hospital staff.
  • Maintained up-to-date knowledge about industry trends related to healthcare IT solutions.
  • Provided guidance on how best to utilize available features within the EHR system.

Remote Consulting Engineer

ThousandEyes(Part Of Cisco)
08.2022 - 08.2025
  • Enhanced network performance by identifying and resolving bottlenecks and optimizing configurations.
  • Managed multiple projects simultaneously, prioritizing tasks to meet deadlines with maintained quality.
  • Assisted Customer Success team in preparing and delivering presentations, evaluations, and training materials.

Remote Student Software Engineer

Per Scholas
07.2021 - 10.2021
  • Tic Tac Toe Game:

https://github.com/herbanarchitech/tic-tac-toe

  • Ghibli Studios Movie Database:
    https://github.com/herbanarchitech/anime_db

Sales & AHA(Remote At Home Advisor)

Apple
10.2019 - 07.2021
  • Delivered technical support to customers through phone and chat channels.
  • Monitored sales trends and provided feedback for product enhancements and displays.

L1 Desktop Support Engineer

Boston Architectural College
12.2018 - 10.2020
  • Provided support in the production process by designing fixtures and jigs for machining operations.
  • Supported design staff with AutoCAD related issues.

L2 Desktop Support Engineer

Catchpoint
10.2019 - 02.2020
  • Configured hardware and granted system permissions to new employees for seamless onboarding.
  • Maintained inventory of IT equipment and ensured proper asset management protocols.

Education

Associate of Science - Health Information Technology

Benjamin Franklin Institute of Technology
Boston, MA
06.2019

Skills

  • Linux
  • Windows OS, Active Directory
  • Mac OS Operating System
  • Local Area Networking
  • TCP/IP troublshooting
  • Jira, ServiceNow, O365, GoogleWorkSpace ,Confluence, Salesforce
  • Proficient in scripting: Bash, JS, powershell
  • Slack,Webex,Teams
  • Epic ,Citrix, Vmware

Timeline

Remote IT Technician

Atrius Health Care(Optum)
10.2024 - Current

Remote Consulting Engineer

ThousandEyes(Part Of Cisco)
08.2022 - 08.2025

Remote Student Software Engineer

Per Scholas
07.2021 - 10.2021

Sales & AHA(Remote At Home Advisor)

Apple
10.2019 - 07.2021

L2 Desktop Support Engineer

Catchpoint
10.2019 - 02.2020

L1 Desktop Support Engineer

Boston Architectural College
12.2018 - 10.2020

Associate of Science - Health Information Technology

Benjamin Franklin Institute of Technology
Jeff Badette