Jeffrey Bailey
Hermitage,MO
Summary
Enthusiastic an Online Chat Specialist experienced in process management and offering great verbal and writing skills. Energetic and passionate with a desire to provide a high level of support to customers, peers and management.
Overview
21
21
years of professional experience
Work History
Reservations Sales Specialist
Gold Mountain Communications
Springfield, MO
03.2023 - 08.2024
- Assisted customers in selecting the best travel package based on individual needs and budget requirements.
- Converted calls to reservations by leveraging knowledge of amenities and services to help customers select optimum rooms.
- Assisted clients in selecting optimal travel options based on preferences.
- Answered questions about resort facilities and local attractions to help customers make favorable choices.
- Handled escalated customer issues with tact and professionalism, resolving disputes quickly and effectively.
- Exceeded targets consistently for performance, service quality and raw reservation numbers.
- Promoted and enrolled customers in rewards programs and special offers.
- Reviewed guest information and payment options, checking for accuracy, and completeness.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Live Chat Agent/Client Account Specialist
JustWorks
New York, NY
01.2019 - 10.2022
- Resolved customer inquiries via online chat, enhancing satisfaction levels.
- Utilized problem-solving skills to address issues efficiently.
- Maintained comprehensive knowledge of company software, products, and services.
- Updated customer records with detailed notes for accurate tracking.
- Monitored and assessed customer issues for optimal resolution strategies.
- Conducted online demonstrations to clarify product features for customers.
- Engaged customers to identify needs and provide tailored solutions.
- Boosted satisfaction ratings by promptly addressing questions and concerns.
Assistant to General Contractor
Mark Burtel Construction
Mountain Home, AR
07.2014 - 08.2018
- Installed structures or fixtures using hand or power tools per plan drawings.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Used wheelbarrow to move debris and material to designated areas on jobsite.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Cleaned or prepared construction sites to eliminate hazards.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Displayed high standards for quality workmanship and routinely double-checked work.
Display Assembler
Collective Home
Los Angeles, CA
01.2004 - 04.2014
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Changed or rotated window displays, interior display areas or signage to reflect changes in inventory or promotion.
- Planned commercial displays to entice and appeal to customers.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
Education
High School Diploma -
Vista High School
Vista, CA06.1995
Some College (No Degree) - Music
Miracosta College
Oceanside, CASome College (No Degree) - Music Technology
Palomar College
San Marcos, CASkills
- Upbeat and Positive Personality
- Creative Problem Solving
- Customer Retention Strategies
- Customer Service
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Order and Refund Processing
- Efficient and Detail-Oriented
- Upselling Products and Services
- Understanding Customer Needs
- Responding to Difficult Customers
- Patient and Empathetic
- LiveChat Messaging
- Team-Oriented and Cooperative
- Complex Product Knowledge
Timeline
Reservations Sales Specialist
Gold Mountain Communications
03.2023 - 08.2024
Live Chat Agent/Client Account Specialist
JustWorks
01.2019 - 10.2022
Assistant to General Contractor
Mark Burtel Construction
07.2014 - 08.2018
Display Assembler
Collective Home
01.2004 - 04.2014
High School Diploma -
Vista High School
Some College (No Degree) - Music
Miracosta College
Some College (No Degree) - Music Technology
Palomar College