Jeff Barr
Plano
Summary
Dynamic professional with a proven track record in customer service at City Of Allen Parks And Recreation. Skilled in relationship building and workflow optimization, I excel at resolving complex issues and enhancing member satisfaction. My ability to educate clients and provide tailored solutions has consistently improved service outcomes.
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Member Service Representative
City Of Allen Parks And Recreation
04.2025 - Current
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Fitness Center Assistant
Collin County Community College
09.2018 - Current
- Provided personal assessments for assigned members to review fitness goals, physical abilities and conditions to create personalized fitness routine.
- Offered accurate and up-to-date information and advice on fitness.
- Instructed members on proper techniques for exercise and equipment.
- Evaluated members' status and physical changes and made adjustments for optimal performance and improvement.
- Assisted with marketing and promoting of classes and services.
Assistant Basketball Coach
Collin County Community College
06.2018 - Current
- Coordinated with head coach and experienced players to develop curriculum and play book.
- Led practice sessions with players practicing drills, honing techniques, and scrimmaging to put practiced skills into play.
- Counseled athletes on conflict resolution techniques and anger management to improve on-court and off-court behaviors.
- Assisted head coach with recruiting of new players by attending scouting events and games.
- Represented school and athletic program in positive light locally and in media.
- Assisted and advised students on academic issues and goals.
- Assisted in developing student-athletes to fullest potential and performing under pressure.
Graduate Assistant Coach
Angelo State University
08.2017 - 05.2018
- Advised head coach on discipline, performance, and other decision-making areas.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Promoted good sportsmanship with competing teams on- and off-field.
- Developed and implemented training drills to improve team cohesiveness and performance.
Student Basketball Manager
Oklahoma State University
08.2010 - 05.2016
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to develop and implement creative solutions to complex problems.
- Fitted athletes for uniforms and equipment.
- Cleaned and washed uniforms and other equipment.
Education
Sports Management
Oklahoma State University
Stillwater, OK05-2016
Skills
- Member correspondence
- Customer support
- Relationship building
- Customer service
- Membership renewals
- Workflow optimization
Certification
- CPR, Red Cross - expires August 2026
Timeline
Member Service Representative
City Of Allen Parks And Recreation
04.2025 - Current
Fitness Center Assistant
Collin County Community College
09.2018 - Current
Assistant Basketball Coach
Collin County Community College
06.2018 - Current
Graduate Assistant Coach
Angelo State University
08.2017 - 05.2018
Student Basketball Manager
Oklahoma State University
08.2010 - 05.2016
Sports Management
Oklahoma State University
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