Jeff Bien Aime
Fort Lauderdale ,FL
Summary
Dedicated Security Supervisor with expertise in exceptional security monitoring. Possessing extensive knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented. Proven history of effectively mitigating risks and making reasoned decisions in high-pressure situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Shift Supervisor
Lions Services, Inc.
2024.03 - Current
- Patrol on foot and conduct surveillance of the property
- Respond to residents complaints
- Create reports on issues that occurred during my shifts
- Communicate with concierge via two way radio regarding any suspicious activities.
- monitoring CCTV cameras and alarm systems
- collaborating with law enforcement and emergency services as needed
- monitoring entrance and exit points
- controlling access to amenities pool, parking, lobbies, and hallways
Outreach Specialist
Actalent
2024.03 - 2024.04
- Went door to door to inform customers about the storm secure underground project
- Get homeowners to sign documents approving the restructuring of their power and light from overhead to underground
- Distributed the project among each team equally
- Confirmed that each part of the project was completed correctly and in timely manner.
Ramp Agent Supervisor
Swissport
2022.04 - 2023.12
- Loaded, unloaded, serviced, guided, and directed customer aircraft
- Operated pushback equipment and maintained visual contact with Wing Walkers to ensure the pushback equipments were free of any danger
- Drove motorized equipments such as belt loaders, air start unit, lift trucks, push back tugs, bag cart, lavatory cart, and deicers; or manually push and pull push carts and containers
- Ability to managed and coordinated with my team members, assigned tasks, and created progress and daily reports
- Helped the company save millions of dollars in damages by keeping all equipments safe and number of aircraft damages to zero
- Ensured that all employees followed the safety guidelines at all times.
Barista/Shift Supervisor
Starbucks
2020.11 - 2022.04
- Provided individuals with drinks and food beverages upon requests
- Delivered exceptional customer service through effective leadership and enthusiasm to create a positive and engaging store environment
- Provided excellent customer service to patrons, and created an inviting cafe environment
- Coordinated shifts for our employees and prepared pay stub invoices.
Sales Expert
Global Response Margate
2019.08 - 2021.04
- Required to multitask and managed time accordingly and successfully while working in a constant fast-paced environment
- Interacted and initiated conversations to connect with customers through great communication skills
- Started new contracts, troubleshooted problems, and worked as a cashier when needed
- Helped upscale company's business by ensuring the sales of new products to new and existing customers.
Education
Bachelor Of Arts - Political Science And Government
Florida International University
Miami, FL04.2021
Skills
- REVIEW
- Writing
- Public Speaking
- Active listening
- Multilingual
- Time Management
- Presentation Skills
- Research
- Microsoft Word
- Customer service
- Public Relations
- Microsoft Office
- Leadership
- Communication Skills
- Barista Experience
- Coffee Experience
- Cash Handling
- POS
- Strategic Planning
- Case management
- Writing skills
- Office experience
- Workday
- Surveillance
- Security
- Door-to-Door Experience
- Microsoft Outlook
Certification
Class D Security
Assessments
- Sales skills, 08/01/22, Proficient, Influencing and negotiating with customers
- Customer service, 12/01/23, Proficient, Identifying and resolving common customer issues
- Recruiting, 03/01/24, Proficient, Managing the candidate sourcing and selection process
- Sales skills, 11/01/21, Proficient, Influencing and negotiating with customers
- Customer focus & orientation, 12/01/23, Proficient, Responding to customer situations with sensitivity
- Legal skills, 12/01/23, Proficient, Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
- Verbal communication, 02/01/24, Proficient, Speaking clearly, correctly, and concisely
- Security guard skills, 02/01/24, Proficient, Assessing risks, enforcing security standards, and handling complaints
- Work style: Reliability, 02/01/24, Proficient, Tendency to be reliable, dependable, and accountable at work
- Food service: Customer situations, 03/01/24, Proficient, Identifying and addressing customer needs in a food service setting
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
Haitian Creole
Native or Bilingual
Work Preference
Work Type
Part TimeFull TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceCompany CulturePaid time off4-day work weekWork from home optionPaid sick leaveCareer advancementTimeline
Security Shift Supervisor
Lions Services, Inc.
2024.03 - Current
Outreach Specialist
Actalent
2024.03 - 2024.04
Ramp Agent Supervisor
Swissport
2022.04 - 2023.12
Barista/Shift Supervisor
Starbucks
2020.11 - 2022.04
Sales Expert
Global Response Margate
2019.08 - 2021.04
Bachelor Of Arts - Political Science And Government
Florida International University
Class D Security
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