Jeff Bleibaum
Marshfield,WI
Summary
Technically savvy Service Engineer experienced in testing, integration and installation of office equipment. Accomplished record of documenting and completing service requests and traveling extensively to customer locations for start-up and service calls to maximize customer satisfaction.
Overview
27
27
years of professional experience
Work History
Service Engineer
Bauernfeind Business Technologies
Marshfield, WI, United States
02.2005 - Current
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting, including phone support.
- Managed approximately twenty five clients per week, from LaCrosse to Glidden, Wi. Created relationships with key decision-makers and served as external technical spokesperson.
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Worked cross-functionally within organization and external partners, integrators , vendors and government installations.
- Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Printer Operator
Title
Marshfield,, WI
08.1995 - 02.2005
- Fed and labeled finished materials in preparation for packaging or mailing operations.
- Collaborated with bindery department and personnel to meet customer demand and tight deadlines.
- Performed binding, finishing and packaging tasks to prepare printed material for delivery to customers.
- Reviewed customer job specifications and document proofs to obtain printing project instructions.
- Maintained numerous printing equipment and performed minor repairs to reduce production downtime.
- Set up and operated printing press machines.
- Prepared and operated offset printing press for maximum efficiency and production.
Education
Associate of Arts - Marketing
Madison Area Technical College
Madison, WI06.1988
Associate of Arts - Ag Mechanics
North Central Tech
Wausau, WI06.1982
Skills
- Schematic drawing
- Measurement techniques
- Quality analysis
- Equipment installation
- Equipment operation
- Operational Support
- Equipment adjustment
- System repairs
- Customer Relations
- Diagnostics and troubleshooting
- Dependable and Responsible
- Active Listening
Accomplishments
Accomplished many certifications re: new equipment as they came out. Achieved a number of Konica based awards for Service Tech of the Month. Familiar with numerous lines of copiers/printers/fax and postage machines.
Timeline
Service Engineer
Bauernfeind Business Technologies
02.2005 - Current
Printer Operator
Title
08.1995 - 02.2005
Associate of Arts - Marketing
Madison Area Technical College
Associate of Arts - Ag Mechanics
North Central Tech