Jeff Bromberger
Brookfield,CT
Summary
Assertive professional promotes efficient store operations and improves customer service. Proven track record of successfully driving sales and achieving results. Adept in problem-solving, inventory management, and loss prevention.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sales Expert
Mattress Firm
Danbury, DC
02.2025 - Current
- Developed customized sleep solutions to enhance customer satisfaction and drive sales growth.
- Trained and mentored new sales associates on product knowledge and effective selling techniques.
- Analyzed customer feedback to refine sales strategies and improve in-store experiences.
- Collaborated with management to implement promotional campaigns that increased foot traffic.
- Established strong relationships with repeat customers, fostering loyalty and brand advocacy.
- Demonstrated advanced knowledge of mattress technologies to educate customers on features and benefits.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
PACKAGE DELIVERY DRIVER
United Parcel Service
10.2024 - 01.2025
- Developed knowledge of designated routes throughout the assigned area for efficient delivery service.
- Successfully navigated congested city streets, utilizing GPS navigation systems and maps to ensure timely package delivery.
- Used phone to capture electronic customer signatures upon completion of scheduled deliveries.
- Adhered to all relevant laws, rules, policies, and procedures applicable to package delivery.
- Adhered to assigned routes and followed time schedules to maximize on-time deliveries.
- Provided friendly customer service while delivering packages to residential and commercial locations in a safe manner.
- Operated company vehicles safely at all times in compliance with Department of Transportation guidelines.
SUPPLY CHAIN MANAGER
Westport Big & Tall
04.2021 - 08.2024
- Established and maintained relationships with suppliers and vendors.
- Negotiated with vendors to determine availability, pricing, and terms of sale.
- Coordinated logistics activities including warehousing, shipping, receiving, and storage of materials.
STORE MANAGER
Westport Big & Tall
08.2004 - 12.2020
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Solved problems and resolved conflicts for team members and customers.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Tracked store inventory and ordered new products to prevent shortages.
- Handled customer complaints professionally and resolved issues promptly.
- Leveraged new sales strategies to increase store revenue.
ASSISTANT STORE MANAGER
Westport Big & Tall
04.2001 - 08.2004
- Collaborated with suppliers, manufacturing, and product development teams, provided production support, and performed testing on manufacturing processes.
- Evaluated supplier performance and conducted audits to ensure compliance with regulations and quality assurance standards.
- Conducted processing for all materials and equipment, supported shipping and receiving activities, analyzed inventory levels, and conducted demand forecasting.
- Managed tracking and conducted monitoring for domestic shipments and interfaced with third-parties to ensure compliance with quality standards and on-time delivery.
- Led investigations into suspected fraudulent activities, effectively identifying and resolving issues to mitigate financial losses.
- Maintained thorough documentation of fraud incidents, investigation findings, and corrective actions taken, providing valuable insights for future risk mitigation efforts.
- Manage all aspects of store operations, including organization, maintenance and purchasing functions. Evaluate suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Schedule and lead team meetings to discuss promotions and new or seasonal inventory build while providing a platform to voice opinions, promote safety opportunities or address concerns.
- Drive inventory accuracy through weekly cycle counts, quarterly and yearly audits to identify and resolve variances.
- Maintain proper product levels and inventory controls for clothing merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Administer activities for site finances in accordance with company policies by reconciling daily sales transactions to balance day-to-day revenue with RICS POS software.
- Hire, train and develop new associates on POS system and key sales tactics in order to improve process flows and drive business success.
- Respond appropriately to customer concerns with knowledgeable service in order to promptly and effectively remedy issues.
ASSISTANT STORE MANAGER
Bombay Furniture company
10.2000 - 04.2001
- Processed daily transactions for customer purchases.
- Addressed concerns about store policies to support positive customer experiences.
- Worked cohesively with management to meet standards for customer service and quality.
Education
Business Management
Norwalk Community College
CT05.1997
Skills
- Dependable and reliable
- And maintain relationships with suppliers, ensuring timely deliveries, quality control, and
- Resolving any issues that arise
- Staff Management
- Excellent Customer service Skills
- Customer- Oriented
- Decision making Skills
- Sales expertise
- Store Management
- Software
- Proficient in Microsoft Excel: Highlight your overall proficiency in Excel, indicating that you
- Are comfortable navigating the software and using its various features
- Customer service
- Teamwork and collaboration
- Multitasking
- Ability to lift 50 pounds
- Sales closing techniques
- Time management
- Interpersonal communication skills
- Relationship building
- Product and service knowledge
- Contact follow-up
- Teamwork
- Problem-solving
Certification
Non-CDL License
Timeline
Sales Expert
Mattress Firm
02.2025 - Current
PACKAGE DELIVERY DRIVER
United Parcel Service
10.2024 - 01.2025
SUPPLY CHAIN MANAGER
Westport Big & Tall
04.2021 - 08.2024
STORE MANAGER
Westport Big & Tall
08.2004 - 12.2020
ASSISTANT STORE MANAGER
Westport Big & Tall
04.2001 - 08.2004
ASSISTANT STORE MANAGER
Bombay Furniture company
10.2000 - 04.2001
Business Management
Norwalk Community College