Jeff Casper
washington,PA
Summary
Proven leader with a strong background in sales and customer service. Experienced in developing client relationships and achieving high satisfaction rates. Ready to leverage expertise in team management and operational excellence to drive performance.
Overview
32
32
years of professional experience
Work History
Rooms Care Manager
Concord Hospitality Enterprises Company
Raleigh, North Carolina
04.2011 - Current
- Managed daily operations of guest room cleaning and maintenance schedules.
- Trained and supervised housekeeping staff in best practices and safety protocols.
- Coordinated inventory management for cleaning supplies and equipment usage.
- Developed and implemented efficient cleaning procedures for various hotel areas.
- Conducted regular inspections to maintain cleanliness and quality in guest rooms.
- Collaborated with other departments to enhance overall guest satisfaction experience.
- Resolved customer complaints related to housekeeping services promptly and effectively.
- Supervised and coordinated the activities of housekeeping staff.
Business Owner
Self-Employed
Mechanicsburg, Pennsylvania
05.2001 - 02.2011
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Account Executive
ITW Electronic Packaging Systems
Mechanicsburg, Pennsylvania
03.1994 - 04.2001
- Developed strong client relationships to enhance customer loyalty and retention.
- Conducted market research to identify new sales opportunities and target audiences.
- Delivered product presentations to potential clients, showcasing key features and benefits.
- Negotiated contracts and pricing with clients to secure profitable agreements.
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Presented product demonstrations at trade shows, conferences, and other events.
- Managed a portfolio of accounts to achieve long-term success.
Education
Bachelor of Arts - Administration of Justice
University of Pittsburgh
Pittsburgh, PA08-2001
Skills
- Highly Organized Multi-tasker
- Extensive Purchasing Experience
- Team Oriented
- Extensive Sales Experience
- Proven Manager with several years of experience in leading shift workers and sales teams
- Computer Literate
- Learns easily
Timeline
Rooms Care Manager
Concord Hospitality Enterprises Company
04.2011 - Current
Business Owner
Self-Employed
05.2001 - 02.2011
Account Executive
ITW Electronic Packaging Systems
03.1994 - 04.2001
Bachelor of Arts - Administration of Justice
University of Pittsburgh