Jeff Cotton
Tacoma
Summary
Dynamic and results-driven professional with extensive experience at Alaska Airlines, excelling in customer service and team leadership. Proven track record in managing cargo operations and enhancing procedures, demonstrating strong decision-making and time management skills. Committed to optimizing efficiency and fostering a collaborative work environment.
Overview
19
19
years of professional experience
Work History
Manager, Cargo Network Support
Alaska Airlines
01.2016 - Current
Manage a team of 11 Customer Service Agent, Oversee our Known shipper, freighter schedules, tracing, international help desk, dangerous goods help desk, help developed our duty manager
Cargo Policy and Proceedure Specialist
Alaska Airlines
09.2015 - 01.2020
Cargo Operations Supervisor
Alaska Airlines
02.2006 - 09.2015
Education
High School Diploma -
Mount Tahoma High School
Tacoma, WA06-1998
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager, Cargo Network Support
Alaska Airlines
01.2016 - Current
Cargo Policy and Proceedure Specialist
Alaska Airlines
09.2015 - 01.2020
Cargo Operations Supervisor
Alaska Airlines
02.2006 - 09.2015
High School Diploma -
Mount Tahoma High School
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