Jeffrey Dault
Muskegon
Summary
Dynamic Manager with over 25 years of experience in retail operations management, team leadership, and problem resolution. Proven track record in enhancing customer relations and optimizing P&L management across multiple locations. Known for strong relationship building and making a difference every day.
Overview
31
31
years of professional experience
Work History
General Manager-Director of Operations
Russ' Restaurants
Holland, MI
02.2008 - Current
- Directed operational strategy to enhance efficiency and customer satisfaction across multiple restaurant locations.
- Analyzed sales data to optimize menu offerings and increase profitability through targeted marketing strategies.
- Effectively manage 50 managers and up to 700 employees through daily operations of 12 buildings.
- Maintain a strong core of leaders with core values that stood the test of Covid and other company struggles, while aligning with company mission.
- The last line of defense to ownership for all things including building maintenance, employee issues, vendor relations and customer service/satisfaction.
- Remain on call 24 hours a day 7 days a week and ready to assist with anything that becomes an issue.
- Maintain a variety of relationships while representing the company with integrity, trust and hard work.
New Account Installer
Cintas
Grand Rapids, MI
09.2007 - 01.2008
- Installed and maintained Cintas products, ensuring optimal functionality and customer satisfaction.
- Collaborated with team members to streamline installation processes and improve overall efficiency.
- Developed installation schedules, coordinating logistics to meet project deadlines effectively.
- Was intended to be a stepping stone into a sales position. Offered an interview for sales position but was injured and had to have a surgery which derailed the process.
Sales Manager
Circuit City Stores
Muskegon, MI
06.2002 - 09.2007
- Led sales team to achieve quarterly targets through effective training and development programs.
- Utilized CRM systems to track sales performance and identify areas for improvement in team efficiency.
- Conducted regular performance reviews, providing constructive feedback to enhance team productivity.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
New Vehicle Sales Consultant
Betten Chevrolet
Muskegon, MI
06.2001 - 06.2002
- Delivered exceptional customer service, addressing inquiries and providing vehicle information.
- Cultivated relationships with clients to understand needs and recommend suitable vehicle options.
- Collaborated with finance team to facilitate seamless loan processing for customers.
- Conducted product demonstrations, highlighting key features and benefits of new vehicles.
- Implemented follow-up strategies to maintain communication with potential buyers post-visit.
- Boosted customer satisfaction ratings by delivering exceptional service and addressing concerns promptly.
Various
Russ' Restaurant North Muskegon
Muskegon, MI
08.1995 - 06.2001
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Mentored junior staff, fostering professional growth and knowledge sharing within the team.
Education
Associate of Science - Computer Networking/Electronics
Baker College of Muskegon
Muskegon. MI05-2001
High School Diploma -
Reeths-Puffer Schools
Muskegon, MI05-1997
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Effective leader
- Customer relations
- Relationship building
- Customer relationship management
- P&L management
- Sales background
Timeline
General Manager-Director of Operations
Russ' Restaurants
02.2008 - Current
New Account Installer
Cintas
09.2007 - 01.2008
Sales Manager
Circuit City Stores
06.2002 - 09.2007
New Vehicle Sales Consultant
Betten Chevrolet
06.2001 - 06.2002
Various
Russ' Restaurant North Muskegon
08.1995 - 06.2001
Associate of Science - Computer Networking/Electronics
Baker College of Muskegon
High School Diploma -
Reeths-Puffer Schools