Benjamin Roy
Buffalo,NY
Summary
Results-driven executive with a proven track record in operations management and financial oversight. Expertise in team building, negotiation, and business development enhances operational efficiency and employee engagement. Proven skills in strategic staff training, employee relations, planning, problem-solving, and project management contribute to advancing organizational goals and fostering a positive workplace culture.
Overview
15
15
years of professional experience
Work History
President/Executive Director of Operations
Northern Portfolio Management LLC
Niagara Falls, NY
01.2013 - Current
- Led strategic initiatives to enhance operational efficiency and profitability across diverse investment portfolios.
- Developed comprehensive financial models to support investment decision-making and risk assessment processes.
- Oversees employee performance to ensure fulfillment of assigned job requirements.
- Supported recruitment processes and facilitated employee separations. Assisted in onboarding new staff and managing exit interviews.
- Coordinated employee availability and assigned shift schedules to ensure coverage.
- Coordinated communications with clients/consumers to support ongoing needs.
- Cultivated positive, supportive workplace environment to strengthen employee engagement and retention.
- Finalized sales deals to close agreements efficiently.
- Administered time cards and payroll control, monitoring entries and maintaining payroll readiness.
- Trained new employees and promoted employees to deliver training programs.
President/Executive Director of Operations
Cataract Grill
Niagara Falls, NY
05.2017 - 02.2019
- Operated and coordinated operations to support establishment operations.
- Formulated strategic business plan outlining key initiatives to enable business success.
- Evaluated food expense structure to identify the best-suited company for accommodating food price fluctuations.
- Oversaw financial income generation and recorded transactions to support bookkeeping and reporting needs.
- Conducted employee hiring and firing actions for role staffing alignment.
- Created and maintained employee shift schedules for accurate team coverage.
- Promoted and marketed restaurant offerings to ensure customer awareness of restaurant and daily deals.
- Developed strong customer relationships to maintain revenue performance and uphold customer satisfaction standards.
- Monitored food and beverage inventory levels and trained staff on check procedures to ensure inventory remained fully stocked.
- Assigned daily tasks to employees to ensure maintained cleanliness across the work environment.
Collector Agent
Resolution Performance Group
Amherst, NY
06.2012 - 12.2012
- Developed and implemented effective strategies to enhance recovery rates on delinquent accounts.
- Managed collections process for outstanding accounts, ensuring compliance with regulatory guidelines.
- Analyzed account data to identify trends, contributing to targeted collection efforts and improved outcomes.
- Mentored junior agents in negotiation techniques and conflict resolution strategies to improve performance.
- Applied skip tracing procedures to identify and locate consumers.
- Documented consumer notes for all phone call interactions, capturing payment promises consistently.
- Maintained up-to-date consumer information to support current records.
- Contacted consumers daily by phone to obtain information related to outstanding debt owed.
- Achieved goal requirements while exceeding performance expectations.
Salesperson
Fuccillo Chevrolet
Grand Island, NY
12.2011 - 06.2012
- Developed and maintained strong customer relationships to increase satisfaction and encourage repeat business.
- Demonstrated product knowledge by providing detailed information on vehicle features and benefits.
- Executed effective sales presentations, adapting approaches to meet diverse customer needs.
- Collaborated with team members to streamline sales processes and improve overall efficiency.
- Worked to build relationships with customers and built potential for additional sales.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Contributed to event marketing, sales and brand promotion.
- Recorded accurate and efficient records in customer database.
Education
Niagara Falls High School
Niagara Falls, NY06-2012
Skills
- Operations management
- Financial management
- Budget management
- Sales and marketing
- Business development
- Negotiation
- Leadership team building
- Organizational leadership
- Staff management
- Employee relations
- Team management
- Marketing expertise
Timeline
President/Executive Director of Operations
Cataract Grill
05.2017 - 02.2019
President/Executive Director of Operations
Northern Portfolio Management LLC
01.2013 - Current
Collector Agent
Resolution Performance Group
06.2012 - 12.2012
Salesperson
Fuccillo Chevrolet
12.2011 - 06.2012
Niagara Falls High School