Jeff Doran
College Station,TX
Summary
Proven customer service expert from Brookdale Assisted Living, adept in resolving complaints and enhancing resident satisfaction. Skilled in safe food handling and fostering teamwork, I've significantly contributed to creating welcoming environments at luxury resorts. My ability to seamlessly integrate hard and soft skills ensures exceptional guest experiences, with a focus on continuous improvement and resident support.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Dining Room Server
Brookdale Assisted Living
02.2023 - Current
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean dining environment.
- Built long-lasting relationships with residents.
- Contributed to a positive work atmosphere by fostering teamwork among colleagues while also demonstrating initiative when needed.
Bellman, Doorman, Valet, Shuttle Driver.
Princeville Resort
02.1994 - 03.2020
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Participated in ongoing training sessions to stay current on industry best practices and hotel policies, further enhancing guest experiences during their stay.
- Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
Bell Captain, Bellman, Shuttle Driver, Tour Driver
Hanalei Bay Resort
02.1986 - 08.1999
- Assisted guests with special requests or accommodations, demonstrating exceptional customer service skills.
- Maintained open lines of communication between bell staff and other hotel departments to facilitate smooth operations during peak hours or events.
- Collaborated with front desk staff to ensure seamless guest experiences from arrival to departure.
- Addressed any guest complaints or issues related to the Bell Captain role, resolving problems quickly and professionally.
- Worked closely with the concierge team to provide comprehensive assistance for guest inquiries about local attractions or recommendations for dining options.
Education
High School Diploma -
Clear Lake High School
Houston, TX05-1974
Skills
- Customer service focus
- Kitchen communication
- Safe food handling
- Resident support
- Food service skills
- Flexible schedule availability
Accomplishments
Achieved Multiple Positive Guest Comments from Residents at Brookdale Assisted Living and Awards.
Certification
- Customer Service Specialist (CSS) - National Retail Federation.
- ServSafe Food Handler Certification - National Restaurant Association.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Multiple Employee of the Month Awards with both HBR & Princeville Resort
Employee of the month awards are generated by the most positive guests comments in a month.
Languages
English
Full Professional
Timeline
Dining Room Server
Brookdale Assisted Living
02.2023 - Current
Bellman, Doorman, Valet, Shuttle Driver.
Princeville Resort
02.1994 - 03.2020
Bell Captain, Bellman, Shuttle Driver, Tour Driver
Hanalei Bay Resort
02.1986 - 08.1999
- Customer Service Specialist (CSS) - National Retail Federation.
- ServSafe Food Handler Certification - National Restaurant Association.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
High School Diploma -
Clear Lake High School
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