Jeff Dudley
Pottsboro,TX
Summary
BUSINESS MANAGEMENT PROFESSIONAL
Proactively seeking to acquire a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skillset. An accomplished Product Management Professional with 27 years in the heavy equipment manufacturing industry, working closely with all levels of management and across all departments within company as well as with global dealer organization. Knowledgeable and dedicated customer service professional with extensive experience in the mineral extraction industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with coworkers and clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Home Depot Associate
Tool Rental Associate
10.2022 - 05.2023
- Demonstrated products to customers, answered questions and redirected concerns to promote merchandise and service sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Do minor repairs on smaller equipment and keep inventory straight and accurate
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Leveraged knowledge of rental equipment to educate customers and lock in sales.
- Self-motivated, with a strong sense of personal responsibility
Outside Sales
UniFirst Corporation
10.2021 - 09.2022
- Seek out new sales and rentals of work wear uniforms, facility supplies, cleaning solutions and mats and rugs to perspective clients in all types of businesses
- 12 to 15 calls per day
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Follow up visits with intent of gaining business awareness of problems with current supplier and coming up with solutions to help their bottom line
- Introducing our products and added value to potential clients is objective of the visit
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Dealer Development Representative
SANDVIK MINING and ROCK TECHNOLOGY
02.2017 - 01.2021
- Manage Dealer and Direct accounts by improving customer relations and identifying opportunities in their business to improve Sandvik market share, specifically in the Parts and Service Group
- Create business plans for each dealer using the CRM system to track progress and successes
- 12- 15 calls per day
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Hold quarterly meetings with each dealer to review stocking levels of aftermarket parts inventory
- Introduction and implementation of strategy driven programs to end users and through dealers in the service and aftermarket sector
- Assist in developing these programs with Sandvik Portfolio Managers with high levels of collaboration with the Engineering team, Warranty group, Sales Manager and Business Line Manager.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
New Product Introduction Commercial Lead
CATERPILLAR, INC
01.2014 - 08.2016
- Lead numerous Go to Market projects to completion on Parts and Service side of business
- Refined commercial customer requirements from placed orders
- Lowered manufacturing cost compared to current similar offerings
- Incorporated technological advances for lowering total cost of ownership
- Enhanced serviceability for dealer and end user by directing reengineering.
- Enhanced interaction and product familiarity for Latin American dealer network.
- Conducted market research to understand customer needs and identify potential opportunities.
- Created and executed strategies to drive development and success of products.
- Maintained internal product knowledge database.
- Directed concept design, feature definitions and production support.
- Managed product launches by creating plans and coordinating with marketing teams to maximize promotional reach.
- Distinguished product issues and gathered information on customer experiences.
- Approved product documentation to promote easy-to-follow manuals and technical documents.
- Liaised with internal and external parties on procurement of new product formulations, international requirements and regulatory changes.
- Presented project information and status updates to senior management, customers and adjusted plans accordingly.
New Product Introduction Lead
Track Drills CATERPILLAR, INC
01.2010 - 01.2013
- Managed New Product Development for Marketing Group
- Collected voice of customer from customer and dealer
- Directed Focus Group meetings with customers and Dealers and guided Engineering with regards to impact on marketing due to actual designs.
Dealer Service Representative
Dealer Service Network, CATERPILLAR, INC
01.2013 - 02.2014
- Tier II Product Expert for Hydraulic Track Drills
- Performed Final Quality Audits for equipment ready to ship
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Performed interim Quality Audits on equipment being prepared to ship.
- Resolved customer issues and escalated complex issues to manager.
Product Manager
Track Drills, BUCYRUS, SVEDALA/ REEDRILL
01.2004 - 01.2010
- Weekly calls and monthly reports were maintained.
- Investigated acquisition/co-branding opportunities with companies in Latin America and Germany.
- Participated in continuous business training throughout tenure.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Prioritized roadmap in order to achieve product goals and metrics.
- Managed product demonstrations and testimonials for performance evaluation.
- Monitored market trends and competitor performance to update promotional strategies.
- Coordinated design meetings and decisions with internal departments and teams.
- Liaised with clients to better understand business needs and current market landscape.
- Assessed costs and estimated production capabilities to evaluate economic viability.
- Consulted with buyers to determine projected demand for products and services.
- Identified target markets and strategy to gain market share.
Education
Bachelor of Arts - Business Administration
Austin College
Sherman, TX05.1987
Skills
- AREAS OF SKILL AND EXPERTISE
- Integrity
- Excellent Communication Skills
- Business Development
- Strategic Planning
- Accountability
- Team Building
- Customer Account Management
- Calm and Professional Under Pressure
- Negotiation
- Sales and Marketing
- Customer Relationship Management
Timeline
Home Depot Associate
Tool Rental Associate
10.2022 - 05.2023
Outside Sales
UniFirst Corporation
10.2021 - 09.2022
Dealer Development Representative
SANDVIK MINING and ROCK TECHNOLOGY
02.2017 - 01.2021
New Product Introduction Commercial Lead
CATERPILLAR, INC
01.2014 - 08.2016
Dealer Service Representative
Dealer Service Network, CATERPILLAR, INC
01.2013 - 02.2014
New Product Introduction Lead
Track Drills CATERPILLAR, INC
01.2010 - 01.2013
Product Manager
Track Drills, BUCYRUS, SVEDALA/ REEDRILL
01.2004 - 01.2010
Bachelor of Arts - Business Administration
Austin College
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