Jeff Edens
Collinsville
Summary
Dynamic retail leader with extensive experience at Bath and Body Works, excelling in customer service and problem-solving. Proven track record in driving sales growth and enhancing team performance through strategic training initiatives. Skilled in inventory management, fostering a knowledgeable workforce, and cultivating strong customer relations to boost satisfaction and loyalty.
Overview
36
36
years of professional experience
Work History
Store Manager
Bath and Body Works, Limited Brands
Owasso, OK
04.2018 - Current
- Led team in achieving sales targets through effective merchandise presentation and customer engagement.
- Developed training programs to enhance staff performance and product knowledge, fostering a knowledgeable workforce.
- Oversaw inventory management processes, ensuring optimal stock levels and minimizing shrinkage through strategic planning.
- Analyzed sales data to identify trends, implementing strategies that increased store profitability and customer satisfaction.
Store Manager
Disney Store
Dallas, TX
08.2009 - 07.2017
- Managed daily operations, ensuring compliance with company policies and enhancing overall store efficiency.
- Cultivated a positive work environment by mentoring staff, promoting teamwork, and recognizing individual contributions.
- Executed visual merchandising strategies that aligned with brand standards, resulting in improved customer experience and foot traffic.
- Collaborated with corporate teams on promotional events, driving participation and elevating brand awareness within the community.
District Manager
Disney Store
Carlsbad, CA
07.2002 - 08.2009
- Led district operations to enhance customer experience and brand loyalty.
- Streamlined inventory management processes, reducing discrepancies across multiple locations.
- Developed and executed training programs to elevate staff performance and engagement.
- Analyzed sales data to drive strategic initiatives for revenue growth and market penetration.
Store Manager
Buckle
Corpus Christi, TX
08.1998 - 06.2002
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Branch Manager
Arvest Bank Group Inc.
Bartlesville, OK
06.1990 - 07.1998
- Led branch operations, ensuring compliance with regulatory standards and corporate policies.
- Developed and implemented strategic initiatives to enhance customer satisfaction and retention.
- Managed staff performance through training, mentoring, and regular feedback sessions.
- Analyzed financial reports to identify trends and optimize resource allocation.
Education
High School Diploma -
Caney Valley High School
Caney, KSSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Bath and Body Works, Limited Brands
04.2018 - Current
Store Manager
Disney Store
08.2009 - 07.2017
District Manager
Disney Store
07.2002 - 08.2009
Store Manager
Buckle
08.1998 - 06.2002
Branch Manager
Arvest Bank Group Inc.
06.1990 - 07.1998
High School Diploma -
Caney Valley High School