Jeff Edens
Collinsville
Summary
Dynamic retail leader with extensive experience at Bath and Body Works, excelling in customer service and problem-solving. Proven track record in driving sales growth and enhancing team performance through strategic training initiatives. Skilled in inventory management, fostering a knowledgeable workforce, and cultivating strong customer relations to boost satisfaction and loyalty.
Overview
36
36
years of professional experience
Work History
Store Manager
Bath and Body Works, Limited Brands
04.2018 - Current
- Led team in achieving sales targets through effective merchandise presentation and customer engagement.
- Developed training programs to enhance staff performance and product knowledge, fostering a knowledgeable workforce.
- Oversaw inventory management processes, ensuring optimal stock levels and minimizing shrinkage through strategic planning.
- Analyzed sales data to identify trends, implementing strategies that increased store profitability and customer satisfaction.
Store Manager
Disney Store
08.2009 - 07.2017
- Managed daily operations, ensuring compliance with company policies and enhancing overall store efficiency.
- Cultivated a positive work environment by mentoring staff, promoting teamwork, and recognizing individual contributions.
- Executed visual merchandising strategies that aligned with brand standards, resulting in improved customer experience and foot traffic.
- Collaborated with corporate teams on promotional events, driving participation and elevating brand awareness within the community.
District Manager
Disney Store
07.2002 - 08.2009
- Led district operations to enhance customer experience and brand loyalty.
- Streamlined inventory management processes, reducing discrepancies across multiple locations.
- Developed and executed training programs to elevate staff performance and engagement.
- Analyzed sales data to drive strategic initiatives for revenue growth and market penetration.
Store Manager
Buckle
08.1998 - 06.2002
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Branch Manager
Arvest Bank Group Inc.
06.1990 - 07.1998
- Led branch operations, ensuring compliance with regulatory standards and corporate policies.
- Developed and implemented strategic initiatives to enhance customer satisfaction and retention.
- Managed staff performance through training, mentoring, and regular feedback sessions.
- Analyzed financial reports to identify trends and optimize resource allocation.
Education
High School Diploma -
Caney Valley High School
Caney, KSSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Bath and Body Works, Limited Brands
04.2018 - Current
Store Manager
Disney Store
08.2009 - 07.2017
District Manager
Disney Store
07.2002 - 08.2009
Store Manager
Buckle
08.1998 - 06.2002
Branch Manager
Arvest Bank Group Inc.
06.1990 - 07.1998
High School Diploma -
Caney Valley High School