Jeffery Erwin
Lexington,Tn.
Summary
Goal-driven Field Operations Supervisor ready to apply skills and professional experience to new role at Lexington Electric Broadband at accomplishing challenging company demands by utilizing strengths in team leadership and problem solving. Well-versed in overseeing fiber to the home work and implementing process improvements.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Field Operations Supervisor
Charter Spectrum Communications
01.1997 - Current
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Trained technicians on safety, task prioritization and project management techniques.
- Planned and oversaw team operations in Jackson and Lexington Tn.
- Conducted scheduled and impromptu evaluations to assess work performance.
- Maintained optimal levels of service through effective assessments, oversight and problem solving.
- Met with senior management to determine needs and develop roadmaps.
- Performed daily inspections, charted readings, documented equipment downtime and oversaw maintenance for equipment.
- Implemented and maintained high standards of quality in all areas.
- Monitored team performance to assess training requirements and areas in need of improvement.
- Created and implemented plans to maximize efficiency of workers.
- Created, spearheaded and supervised employee recognition programs.
- Provided feedback to workers on job performance and safety procedures.
- Reduced duplicate work and budget issues by organizing processes for division between technology and purchasing.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Inspected equipment and tools used for safe operation.
- Directed projects according to schedule and quality demands.
- Supported construction and extraction workers to facilitate timely completion of projects.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Trained workers in proper methods, equipment operation and safety procedures.
- Assisted in recruiting and hiring new Employees
- Developed and maintained positive relationships with clients and other stakeholders.
- Communicated with stakeholders on job milestones.
- Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
Education
Certification in Broadband And Fiber Communication - Communication And Fiber Optic
National Cable Television Institute
Centennial, COSkills
- Working with Fiber to home
- Operations Management
- Work Planning
- Project Leadership
- Operations Planning
- Customer Relationship Development
- Team Supervision
- Strategic Planning
- Staff Recruitment
Certification
- Training - [Timeframe]
Timeline
Field Operations Supervisor
Charter Spectrum Communications
01.1997 - Current
Certification in Broadband And Fiber Communication - Communication And Fiber Optic
National Cable Television Institute
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