Jeff Etienne
spring valley,ny
Summary
Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HHA Coordinator
Avalanche Care
Spring Valley, NY
06.2021 - Current
- Maintained accurate records of patient care, condition, progress and concerns.
- Organized client's personal items for easy access during daily activities.
- Responded promptly to emergency calls from clients for assistance or advice regarding health or safety issues.
- Answered questions from family members about the care being provided to the client.
- Arranged recreational activities that promote socialization between clients in order for them to remain active within their community.
- Provided case management services to ensure the delivery of quality care.
- Coordinated with other health professionals to develop individualized plans of care for patients.
- Facilitated referrals to community resources such as housing, transportation, employment opportunities.
- Educated clients on available resources and services within their communities.
- Scheduled appointments for clients with appropriate medical specialists.
- Supported clients during hospital admissions and discharges.
- Responded promptly to inquiries from patients regarding their care plans.
Care Partner/Certified Nursing Assistant
Westchester Medical Care
White Plains, NY
10.2020 - 06.2021
- Provided companionship and emotional support to elderly patients.
- Assisted in daily living activities such as bathing, dressing, grooming, and toileting.
- Monitored vital signs and reported any changes to medical staff.
- Engaged in recreational activities with patients including reading, playing board games and watching movies.
- Transported patients to appointments or outings with wheelchair assistance.
- Helped maintain a clean and safe environment by performing light housekeeping duties.
- Planned nutritious meals based on dietary restrictions and preferences of individual patients.
- Maintained accurate records of patient care, condition, progress and concerns for review by medical staff.
- Encouraged independence while providing necessary support for activities of daily living.
- Respected the rights of clients by maintaining confidentiality of all information related to their personal lives.
Direct Support Professional
RSI
Indianapolis, IN
04.2019 - 04.2020
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
Customer Service Representative
Home Depot
Holiday, FL
02.2014 - 06.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Associate of Science - Nursing
Keiser Career College - Port St. Lucie
New Port Richey, FL04-2019
High School Diploma -
Lycée Pinchinat De Jacmel
Haiti07-2009
Skills
- Compassionate Caregiving
- Emotional Support
- Communication abilities
- Vital signs monitoring
- Recreational Activities
- Ambulation Assistance
- Client documentation
- Care plan assessment
- Patient transportation
- Client safety and first aid
- Interpersonal Communication
- Toileting assistance
- Compassionate client care
- Schedule Management
- ADL support
- First aid and safety
- Feeding Assistance
- Patient Care
Certification
- CNA license
- BLS
- ACLS
Languages
English
Full Professional
Spanish
Full Professional
French
Native/ Bilingual
creole
Native/ Bilingual
Timeline
HHA Coordinator
Avalanche Care
06.2021 - Current
Care Partner/Certified Nursing Assistant
Westchester Medical Care
10.2020 - 06.2021
Direct Support Professional
RSI
04.2019 - 04.2020
Customer Service Representative
Home Depot
02.2014 - 06.2019
Associate of Science - Nursing
Keiser Career College - Port St. Lucie
High School Diploma -
Lycée Pinchinat De Jacmel