jeff Ferretta
Carson City,NV
Summary
Dynamic Insurance Customer Service Representative with a proven track record at a self-employed capacity, excelling in client education and complaint handling. Recognized for enhancing customer satisfaction through effective communication and meticulous organization. Skilled in insurance terminology and adept at processing policy updates, ensuring timely and accurate service delivery.
Overview
20
20
years of professional experience
Work History
Insurance Customer Service Representative
Self-employeed
07.2001 - 11.2021
- Handled extensive call volume with professionalism, empathy, and meticulous attention to detail.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Assessed customer needs and recommended suitable insurance policies.
- Completed customer applications and updated records to reflect current information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Trained new customer service representatives on best practices, policies and procedures.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Education
Bachelor of Science - Business Administration
Chico State University
Chico, CA05.1980
Skills
Client education
Accomplishments
Qualified and attended 15 annual company conventions
Timeline
Insurance Customer Service Representative
Self-employeed
07.2001 - 11.2021
Bachelor of Science - Business Administration
Chico State University