Lennice Surratt
Roseville,IL
Summary
Seasoned life Insurance Specialist with excellent planning and problem solving abilities. Offering 6 years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments. Insurance Clerk with fluency in English only! . Proficient in Auto and Homeowners. Over a -year background hanDLING payments, adjustments and claims.
Overview
14
14
years of professional experience
Work History
Insurance Customer Service Representative
Monumental Insurance
Rockford, IL
04.2008 - 08.2010
- Greeted customers and provided prompt, courteous service.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Processed new policy applications and updated existing policy documents.
- Verified accuracy of customer data entered into the system.
Manager
Casey's General Stores
Bettendorf, IA
05.2004 - 01.2008
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Entered time and attendance logs in preparation for payroll.
- Maintained adequate staffing to meet objectives within budget.
Cashier
Eagles Grocery Store
Moline, IL
10.2000 - 11.2003
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Lead Sales Associate
Montgomery Wards Department Store
Moline, IL
04.1996 - 10.2000
- Greeted customers and provided product information.
- Assisted with the training of new sales associates.
- Provided customer service to ensure satisfaction.
- Organized store displays for maximum visibility of products.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Developed strategies to increase sales and promote new products.
- Supervised a team of sales associates on daily tasks and operations.
- Conducted weekly one-on-one meetings with sales associates to review performance goals.
- Participated in regular staff meetings to discuss ideas for promotions or special events.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Promoted store credit card program by offering discounts for signing up.
- Maintained neatness and cleanliness throughout the store environment.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Checked store shelves and restocked products from inventory in back room.
- Scanned and bagged items and operated cash register to check out store patrons.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Cross-trained on different positions to best support team during peak periods.
Education
Moline Senior High
Moline, IL06-1972
Skills
- Client Education
- Complaint Handling
- Organization
- Policy understanding
- Insurance terminology
- Data Entry
- Customer Service
- New Policies Processing
- Client Interviews
- Eligibility Determination
- Interpersonal Skills
- Documentation skills
- Attention to Detail
- Self Motivation
- Account Management Software
- Coverage Determination
- Problem-solving aptitude
- Records Management
- Proficient in [Software]
- Information Verification
- Outstanding clerical abilities
- Insurance plan verification
- Reliability
- Policy Review
- Billing Software
- Background in insurance
Affiliations
- I AM INVOLVED IN MY CHURCH, AND FOOD BANK VOLUNTEER, AND THE COMMUNITY!
Accomplishments
- While selling Life Insurance for Monumental Life Insurance Company, I received Rookie of the Year Award! I met my goals every year, and received the trip awarded each year. I also kept a book of business of clients, who I manage to keep on the books , each and every year.
Timeline
Insurance Customer Service Representative
Monumental Insurance
04.2008 - 08.2010
Manager
Casey's General Stores
05.2004 - 01.2008
Cashier
Eagles Grocery Store
10.2000 - 11.2003
Lead Sales Associate
Montgomery Wards Department Store
04.1996 - 10.2000
Moline Senior High