Jeffrey Giorgi
Rocklin,CA
Summary
Dynamic professional with a proven track record at Blockbuster Video, excelling in team leadership and sales analysis. Successfully trained associates into leadership roles, enhancing productivity and customer satisfaction. Adept at time management and fostering a culture of excellence, driving operational efficiency and achieving business goals.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Cherry Hill Photo
Roseville, CA
11.2020 - 12.2020
- Planned and prepared workflow schedules, delegating tasks for 12-member team.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Castle Manager
Golfland Entertainment Centers
Roseville, CA
04.2011 - 01.2012
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Recruited and hired qualified candidates to fill open positions.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Store Manager
Blockbuster Video
Granite Bay, CA
02.2008 - 03.2011
- Reduced process lags by effectively managing 13 employees for productivity, efficiency and improvement.
- Implemented succession planning by training and developing 8 associates into leadership positions.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
- Built loyal customer base by delivering excellent service and stocking in-demand products.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Security Supervisor
JWA Security
Sacramento, CA
10.2005 - 12.2007
- Developed and implemented training methods to promote improved officer performance.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Trained new security officers on safety protocols and company standards.
- Conducted site reviews and security audits and made recommendations to management based on findings.
- Supervised property entrances and exits and monitored employee safety.
Operations Assistant
Castle Golf&Games
Redwood City, CA
06.2000 - 09.2005
- Planned routine operations and special projects under direction of operations manager.
- Assisted management in making important decisions by collecting, organizing and modeling data.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
- Completed various reports and analyzed each report to decide where improvements could be made.
Education
Bachelor of Science - Crminal Psychology
Cal State Hayward
Hayward, CA5 1991
Skills
- Sales analysis
- Product expertise
- Team leadership
- CSS proficiency
- Time management
- Training facilitation
Education and Training
other
Timeline
Assistant Manager
Cherry Hill Photo
11.2020 - 12.2020
Castle Manager
Golfland Entertainment Centers
04.2011 - 01.2012
Store Manager
Blockbuster Video
02.2008 - 03.2011
Security Supervisor
JWA Security
10.2005 - 12.2007
Operations Assistant
Castle Golf&Games
06.2000 - 09.2005
Bachelor of Science - Crminal Psychology
Cal State Hayward
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