Jeff Gross
Seminole,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Tijuana Flats
Largo, FL
02.2023 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Manager
Buffalo Wild Wings
Largo, FL
10.2012 - 02.2023
- Helped employees accomplish tasks during peak periods.
- Coached employees on interactions with customers to drive exceptional service.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Communicated with other shift managers to facilitate continuum of customer service.
- Managed daily cash intake by counting out registers and tabulating profits.
- Resolved customer inquiries and complaints requiring management-level escalation.
Line Cook Trainer
Buffalo Wild Wings
St. Petersburg, FL
10.2012 - 02.2023
- Trained kitchen workers on culinary techniques.
- Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
- Kept kitchen, cooking utensils and storeroom clean and neat.
- Taught kitchen staff about proper nutrition, food allergies and dietary issues.
- Served as lead cook, guiding and assisting training of less experienced cooks.
- Set up work stations prior to opening to minimize prep time.
- Monitored temperatures of prepared food and cold-storage areas.
Education
High School Diploma -
Seminole High School
Seminole, FL05.2002
Skills
- Progress Reporting
- Leadership Development
- People Skills
- Conflict Resolution
- Reliable & Trustworthy
- Computer Skills
- Relationship Building
- Basic Math
- Customer Service
Timeline
Assistant Manager
Tijuana Flats
02.2023 - 07.2024
Shift Manager
Buffalo Wild Wings
10.2012 - 02.2023
Line Cook Trainer
Buffalo Wild Wings
10.2012 - 02.2023
High School Diploma -
Seminole High School