Jeff Hill
Casselberry,Florida
Summary
Dynamic Client Manager with extensive experience at Alight Solutions, excelling in client relationship building and implementation project management. Proven track record in driving successful outcomes through exceptional problem-solving and data analysis skills. Adept at leading high-profile projects and fostering collaboration across teams to enhance service delivery and client satisfaction.
Overview
18
18
years of professional experience
Work History
Client Manager II – Health and Wealth Enterprise
Alight Solutions
Orlando, FL
06.2021 - 07.2025
- Main point of contact for clients responsible for maintaining open items and managing day-to-day delivery with internal teams.
- Responsible for gathering and maintaining client requirements and leading clients through the change order process.
- Managing quality implementations including data feeds, platform conversions, and vendor changes.
- Responsible for leading regular meetings with clients and vendors to facilitate reaching desired outcomes.
- Managed internal resources and team priorities to meet client expectations and goals.
- Mid Market Health
Client Manager I – Smart Choice Accounts
Alight Solutions
Orlando, FL
05.2017 - 03.2020
- Responsible for managing many of the highest profile and top revenue generating clients on the Smart-Choice platform.
- Participated in many Smart-Choice team-wide projects including the HSA project, new colleague training, and ongoing training.
- Prepared, planned, and facilitated the roll out of HSA updates and IRS regulations to the team while maintaining the HSA wiki page which was used by all spending account colleagues.
- HSA subject matter expert for the spending accounts team.
- Responsible for maintaining the client relationship while coordinating all domains of the spending account team to provide excellent client delivery meeting our clients’ expectations.
- Responsible for managing successful client implementations, plan design changes, and platform conversions.
- Large Market Spending Accounts
Benefits Operations Manager – Your Spending Account
Alight Solutions
Orlando, FL
02.2014 - 05.2017
- Responsible for managing the day-to-day operations of many high profile and top revenue generating clients on the Your Spending Account platform.
- Monitored, managed, and reported out operations related metrics to clients.
- Managed high-profile escalations from internal teams as well as clients.
- Managed both onshore and offshore resources.
- Drove continual process improvement to help meet contractual service levels.
- Created and maintained SOP’s and off shored many processes to free up capacity of onshore colleagues.
- Large Market Spending Accounts
Benefits Operations Administrator - Health and Wealth Enterprise
Alight Solutions
Orlando, FL
05.2012 - 02.2014
- Focused on completing day to day tasks related to workflows and system edits.
- Created SOP’s to transition tasks to offshore colleagues.
- Responsible for addressing escalations from internal team or clients, identifying trends tied to escalations, and submitting defects to technology for any issues identified within the platform impacting participants.
- Mid Market Health
Customer Service Representative
Alight Solutions
Orlando, FL
09.2007 - 05.2012
- Large Market Health
Education
Associate of Arts Degree -
Seminole State College
Sanford, Florida12.2020
Skills
- Superior verbal and written communications
- Exceptional problem-solving skills
- Strong learning agility
- Strong risk management and mitigation skills
- Client relationship building
- Productivity focused
- Proficient data analysis
- Independent and team oriented
- Proficient with Microsoft Office products
- Implementation Project Management
References
Full work history and References available upon request
Timeline
Client Manager II – Health and Wealth Enterprise
Alight Solutions
06.2021 - 07.2025
Client Manager I – Smart Choice Accounts
Alight Solutions
05.2017 - 03.2020
Benefits Operations Manager – Your Spending Account
Alight Solutions
02.2014 - 05.2017
Benefits Operations Administrator - Health and Wealth Enterprise
Alight Solutions
05.2012 - 02.2014
Customer Service Representative
Alight Solutions
09.2007 - 05.2012
Associate of Arts Degree -
Seminole State College