Jeff Irungu
Burien,KS
Summary
Proven track record in enhancing patient quality of life and independence at AFH Senior Care through expert patient care and meticulous housekeeping. Skilled in meal preparation and personal hygiene assistance, I significantly improved living conditions and patient well-being. Demonstrated leadership as Manager on Duty at Bigtimer Agency, boosting team productivity and customer satisfaction through effective training and strategic initiatives.
Overview
4
4
years of professional experience
Work History
Home Health Aide
AFH Senior Care
02.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Manager on Duty
Bigtimer Agency
12.2020 - 01.2024
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Bachelor of Arts - International Relations And Affairs
Strathmore University
Kenya11.2024
Skills
- Patient Care
- Meal Preparation
- Personal Hygiene Assistance
- Feeding Assistance
- Vital signs monitoring
- Bathing Assistance
soccer
i played soccer throughout my high school days and still do occasionally
Timeline
Home Health Aide
AFH Senior Care
02.2024 - Current
Manager on Duty
Bigtimer Agency
12.2020 - 01.2024
Bachelor of Arts - International Relations And Affairs
Strathmore University
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