Jeff Jensen
Aubrey,TX
Summary
Dynamic Data Center Manager with over 10 years of experience in Data Centers, excelling in infrastructure management and project leadership. Proven track record in enhancing operational efficiency and driving technical upgrades. Skilled in incident resolution and fostering team collaboration, ensuring high-performance environments while implementing strategic capacity planning initiatives.
Overview
11
11
years of professional experience
Work History
Data Center Manager
International Business Machines Corporation, IBM
06.2021 - Current
- Manage a team of more than 20 Data Center Technicians.
- Oversaw development and implementation of improvements to support DC operations.
- Analyzed current infrastructure, assessing areas in need of improvement.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Led technical upgrade projects for clients by working and coordinating with multiple teams.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained strong leadership skills by managing projects from start to finish.
- Coordinated with multiple different teams to drive key projects
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
- Managed life cycle replacement of hardware and networking infrastructure.
- Responsible for creating documentation, and developing new policies and procedures.
Supply Operations Supervisor
International Business Machines Corporation, IBM
07.2019 - 06.2021
- Managed Inventory operations for 50k server components and about 15k servers.
- Led a team of asset technicians in every day operations
- In charge of the data center when the site manager was unavailable.
- Grew effective leadership skills in both this role, and the previous role.
- Created new policies around Data Center Operations in both the Data Center, and around storage of components
- Led global NPS rating feedback for IBM's entire DC Operation team
Data Center Shift Supervisor
International Business Machines Corporation, IBM
01.2017 - 06.2019
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Prepared shift summary reports and communicated regularly on goals and progress.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Data Center Technician
International Business Machines Corporation, IBM
08.2014 - 12.2016
- Moved and installed racks, power strips, rails, servers, switches and other equipment.
- Identified and reported problem devices and replaced defective parts.
- Installed and managed structured cabling infrastructure.
- Assisted with performing infrastructure readiness tests.
- Entered device locations and cable connections into database.
- Reviewed network design and set up copper and fiber-optic cabling infrastructures.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Diagnosed and executed resolution for network and server issues.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Dressed and labeled cables for easy identification and traceability.
Education
High School Diploma -
Gresham High School
Gresham, ORBusiness
Mt. Hood Community College
Gresham, ORBusiness
Lone Star College
Conroe, TXSkills
- Incident Resolution Management
- Technical Hardware Support
- Strategic Capacity Planning
- Regulatory Compliance Oversight
- Infrastructure management
- Server management
- Emergency Response Planning
- Asset management
- IT operations management
- Project leadership
- Technical support
- Effective Task Prioritization
- Vendor management
- Attention to detail
- Talent Acquisition
- Excellent communication
- Problem-solving
- Performance Coaching
- Staffing optimization
- Staff management
- Onboarding and orientation
- Corrective action planning
- Linux and Windows experience
Timeline
Data Center Manager
International Business Machines Corporation, IBM
06.2021 - Current
Supply Operations Supervisor
International Business Machines Corporation, IBM
07.2019 - 06.2021
Data Center Shift Supervisor
International Business Machines Corporation, IBM
01.2017 - 06.2019
Data Center Technician
International Business Machines Corporation, IBM
08.2014 - 12.2016
High School Diploma -
Gresham High School
Business
Mt. Hood Community College
Business
Lone Star College
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